Healthcare Leader with 15+ years of experience driving outcomes through operational efficiency, effective end-user education, improved customer service, and the research, development, implementation, and optimization of imaging technologies. Email: scrase41317@gmail.comOpen to utilizing leadership, research, and training expertise within the challenging medical industry; setting and tracking KPIs to improve quality and productivity. Cultivates relationships with medical, administrative, and support staff and patients, communicating change and processes. Provides solutions that deliver projects per scope and schedule.CLIFTON STRENGTHS: Achiever, Responsibility, Input, Learner, RelatorCORE COMPETENCIES:• Customer Success• Talent Development• Optimized Performance• Quality Assurance• Change Management• Process Improvement• Workflow Solutions• Project Management• Curriculum Development• Collaboration• Problem solvingACCOMPLISHMENTS:- Increased direct, multi-functional team's engagement scores year-over-year- Coordinated services, education, support, business objectives, financial and budgetary goals, and planning resulting in the launch of 10+ new products in the medical imaging industry within 3 years, including capital equipment, software solutions, and SaaS platforms- Developed end-user training strategies, communicating cross-functionally to mitigate risk and enhance customer satisfaction- Balanced 17 chartered innovative projects and 6 sustaining portfolios, working with cross-functional teams to define future enhancements, customer needs, and business goals verses associated risks- Decreased Call Center volume by thorough complaint analysis, issue resolution, and solutions-driven approaches- Aligned the installation, testing, training, and clinical trial support of various medical devices at clinical research sites- Evaluated, designed, refined, and facilitated learning and development programs to increase and retain top talentHONORS/AWARDS:• Top Performer | Attended NASDAQ Opening Bell Ceremony, Hologic, Inc.• Service Excellence Advisor and Values Added Service Partner, St. John Providence Hospital• Technologist of the Year, St. John Providence Hospital• Valedictorian