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Ally S. is listed as Customer Leader | 12 Years in Customer Facing Roles | 10 Years in Tech/SaaS | 5 Years Leading High-Performing Teams based in United States, United States, United States. AeroLeads shows a work email signal at millwardbrowndigital.com and a matched LinkedIn profile for Ally S..
Ally S. previously worked as Senior Director, Global Customer Onboarding at Zappi and Senior Director, Customer Success Account Management at Zappi. Ally S. holds Bachelor Of Science (Bs), Business Management, Marketing & Public Communications from Syracuse University - Martin J. Whitman School Of Management.
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Experienced and results-driven professional with over 12 years in customer-facing roles, including 4.5 years in collaborative leadership and team management. Known for building and leading high-performing teams, fostering strong customer relationships, and driving customer satisfaction to exceptional levels. Advanced rapidly within a fast-paced SaaS startup by delivering individual success and pioneering innovative strategies that significantly boosted business growth. Skilled in strategy development, process optimization, and cross-functional collaboration, consistently achieving and exceeding business objectives. A collaborative leader who empowers teams to excel and ensures alignment with organizational goals.
Listed skills include Microsoft Office, Management, Blogging, Social Media, and 13 others.
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Boston, Massachusetts, US
Launched and scaled Zappi’s first formal customer onboarding program, achieving a 40% increase in revenue usage within the first 90 days for new customersLed a global team across 3 countries, surpassing NPS and CSAT targets by 5% and 13%, respectivelyStrategically reduced customer churn through personalized onboarding playbooks focused on key customer.
Boston, Massachusetts, US
Coached and managed a team of hybrid CS Account Managers - responsible for retention, growth and servicing of Zappi’s SMB segment, achieving 106% of revenue targets in 2021 and 112% in 2022Led the successful transition of 94% of project-based customers to a subscription model, strengthening Zappi’s financial position and ensuring more predictable revenue.
Boston, Massachusetts, US
Hired, enabled, and operationalized a customer success function - a blend of CS + Account Management, focused on SMB customers, achieving 152% of annual revenue targetsPartnered with New Business team to develop Zappi’s trial program, resulting in a 35% increase in trial-to-customer conversionsCollaborated with Product and Support teams to develop the.
Boston, Massachusetts, US
Created a new hybrid AM/CS function focused on growing and servicing SMB customersExceeded revenue targets, achieving 138% of yearly goalSpearheaded customer training and onboarding initiatives, ensuring successful platform adoption and maximizing customer value realization
Boston, Massachusetts, US
Nurtured partnerships to identify and increase sales from channel partners, resulting in a 14% revenue increase YoY
Reston, VA, US
Conducted data analysis for industry-leading clients including Google, Liberty Mutual, and Allstate; delivered strategic recommendations that led to a 15% increase in customer retention and a 10% improvement in client marketing ROI
London, CO
Launched and managed the Strategic Accounts Program, driving growth in key accounts from 38% to 75% through targeted relationship-building strategies and tailored solutions to increase revenue.
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Ally S. is listed as Customer Leader | 12 Years in Customer Facing Roles | 10 Years in Tech/SaaS | 5 Years Leading High-Performing Teams.
AeroLeads has found 1 work email signal at @millwardbrowndigital.com for Ally S..
Ally S. is based in United States, United States, United States.
Ally S. has worked for Zappi, Comscore, Inc., Millward Brown Digital, Standard Parking, and Haley Marketing Group.
You can use AeroLeads to view verified contact signals for Ally S., including work email, phone, and LinkedIn data when available.
Ally S. holds Bachelor Of Science (Bs), Business Management, Marketing & Public Communications from Syracuse University - Martin J. Whitman School Of Management.
Ally S. is listed with skills including Microsoft Office, Management, Blogging, Social Media, Research, Marketing, Business Development, and New Business Development.
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