Alison Swauger Email & Phone Number

Phoenix, Az, Us

Responsible for area operations, including sales and customer support. As the initial employee make direct sales calls to potential customers to include scheduling of demonstrations and follow-up contact to close the sale. Following that is supporting customers in an ongoing way to ensure client satisfaction and adoption of services.

Test development and delivery organization that provides solutions for credentialing programs utilizing SaaS platform. Client base is small to midsize technology companies and professional associations.Manage, develop and grow staff within this department to be independent, solution finders for the client. This role represents the needs, concerns and interests of the client to the executive level.• Introduce Customer Success philosophies and facilitate division-wide culture shift• Influence business decisions, allowing for targeted client growth• Initiate effort to measure client performance and develop metric driven performance

Start-up company with multiple business lines all of which worked very close to the federal government and its current and previous employees. Business focused on federal contracts and grants, veteran health and accessibility advocacy and documents retrieval.Responsible for overseeing the day to day activities of the company. Developing process and procedure for new and existing lines of business. Manage and direct department managers and direct reports. Determine hiring needs, developing job descriptions and training materials for new and existing positions.• Implemented lead qualifying, resulting in a year over year close rate increase of 38%• Redesigned process which improved sales velocity from 18 months to 3 months• Procedures designed which lowered project cost by 15% while also limiting company exposure to risk

Responsible for setting and then meeting company budget expectations for the states of California and Louisiana, totaling up to 25 mobile and portable dental clinics per day. Manage and direct 5 internal reports as well as 75-100 clinical staff including independent contractors. Designing internal operations to support company objectives, ensuring clinical directives are followed and instituting new policies and procedures where needed. In addition I coordinate all payroll, hiring, firing and disciplinary actions within California, Louisiana and in office direct reports. • Solved ongoing insurance billing problem that resulted in an increase of 15% patient volume, translating to $730,000 additional revenue annually• In conjunction with Chief Dental Officer and Corporate Trainer, increased standardization of clinical practices and protocols

This position centered on ensuring viability and sustainability of existing accounts. Managed internal and external staff of 20 including sales, customer service, administrative and field personnel. In addition I managed our print contracts with external vendors, negotiated pricing while ensuring proper inventory levels were achieved.• Instituted new on the ground ‘Tooth Fairy’ program region wide• Increased consent form returns by over 30%

In this role I was responsible for introducing and implementing this school-based dental program to public and private schools/districts throughout the country. In addition I planned new markets, and assisted in special projects as needed.• Every month I exceed goals set by management for schools and districts activated• Planned and project managed 8 separate markets for the 09-10 school year

Executive Recruiter with a primary focus on permanent placements. Bringing in new clients and identifying superior talent were areas I excelled.

Business Developer with this Print & Marketing Management firm. Working with businesses to implement their print, promotional or marketing programs on a local, national and global basis.