Alison Cook Email & Phone Number

Reconcile cash transactions with the cruise line's reservation system to ensure accuracy and completeness.Prepare and generate financial reports related to cash operations, detailing daily transactions and discrepanciesResponsible for managing operational procedures to ensure timely and accurate recording of over revenue and expenditures.Train and educate staff on cash handling procedures and ensure that all team members follow established protocols.Investigate and resolve discrepancies or errors in cash transactions and work towards continuous process improvement.

•Managed new & existing reservations. •Facilitated monthly new hire training classes up to 20 people. •Resolved technical support issues for sailors. •Top QA performer averaging 4.6/5.0 scores quarterly.

Norcross, Georgia

• Sourced/Managed 90 million dollars in fleet• Dispatched 20+ drivers simultaneously • Established & maintained billing for hauling brokers

Norcross, Georgia

Lawrenceville, Georgia

In less than 90 days of my role, my operational improvements led to my store passing and improving the Retail Store Audit. Managed over $250K of inventory, improved merchandising inefficiencies, and reduced store shrinkage by 75% month over month. Maintained top three ranking in Georgia/South Carolina Market for KOI for 12 months.Acting Manager on Duty leading a team of seven employees and driving sales while management is away.

Lawrenceville, Georgia

Handled customer escalations & inquiries in a fast paced setting while exceeding sales quota. Small Business subject matter expert and liaison with local businesses which led to gaining new accounts. Oversaw required monthly trainings for eight employees.

Cumming, Georgia

Alpharetta, Georgia

Alpharetta, Georgia

Orangeburg, South Carolina

Created an electronic filing database which led to a more efficient paperless filing system.Managed and trained a team of three employees.

Bachelors, Communications, Marketing Cognate

Activities and Societies: Minority Achievement Program (MAP), Habitat for Humanity

Diploma