• Provide management and administrative services for non-profit professional associations• Coordinate volunteer boards of directors and committees to establish and achieve strategic initiatives• Design and perform membership growth, retention, and engagement campaigns• Manage annual sponsor solicitation, ongoing relationships and fulfillment of promised benefits• Develop and broadcast publications including newsletters, press releases, announcements, and promotional marketing materials via print, email, and social media • Design, build, and maintain website content and functionality to maximize communication and user experience; Participated in the creation and launch of 9 websites • Design and build membership and event databases using FileMaker Pro software• Plan and execute educational and social events for up to 400 participants• Budget annual operating expenses; Analyze and report monthly financial statements• Advanced from entry-level position to senior level, including managing a staff team of six Serve as Executive and/or Administrative Director for the following non-profit professional associations:• California Association of Nurse Anesthetists (CANA)• California Association of Public Retirement Systems (CALAPRS)• California Alternative Investments Association (CalALTs)• International Association of Professional Security Consultants (IAPSC)• NAIOP Commercial Real Estate Development Association, San Francisco Bay Area Chapter (NAIOP-SFBA)• Structural Engineers Association of California (SEAOC)

Served as Administrative Manager for the following associations: • California Association of Public Retirement Systems (CALAPRS)• California Hedge Fund Association (CHFA)• California Society of Radiologic Technologists (CSRT)• International Association of Professional Security Consultants (IAPSC)Served as Communications Manager for the following association:• Structural Engineers Association of California (SEAOC)

Served as Administrative Coordinator for the following associations: • American Society of Landscape Architects, Northern California Chapter (ASLA-NCC)• California Association of Public Retirement Systems (CALAPRS)• California Hedge Fund Association (CHFA)• International Association of Professional Security Consultants (IAPSC)Served as Communications Manager for the following association:• Structural Engineers Association of California (SEAOC)

• Train staff to provide superior guest service through creation of training manuals and personal instruction• Conceptualize and implement new policies for front desk and housekeeping including: room inspections and maintenance records to improve hotel quality, increased efficiency of reservation and check-in/out procedures• Design marketing flyers, brochures, and logos; Write and edit content for documents, contracts, and web pages• Process direct bill accounts and payments, invoice companies, organize and maintain accounts receivable files• Rewrote front desk phone script to maximize conversion of inquiries to reservations and increase room upgrades • Have made 669 reservations accounting for $168,222 (33.6%) of revenue

• Worked for the Development Office in the Student Call Center• Raised $37,365 cold-calling prospects for financial donations to Santa Clara University• Employed strong communication skills and advanced sales techniques to build rapport with prospects• Used pertinent current events to personalize each conversation with relevant updates that support donation

• Used computerized cash register system and processed credit applications• Solicited brand credit card and performed extensive customer service and sales• Organized and maintained sales floor and fitting rooms