Focus on a frontline consuntancy service for health and HR issues within SME's across Wales

• Provided clinical leadership across the Group• Provided clinical leadership to the British Gas Occupational Health Team supporting resolution of complex cases and situations• Helped mitigate corporate health risks by ensuring integration of health governance into Centrica governance framework - reviewed and realigned the Business Management system with the Group Wellbeing Manager to ensure all documentation and policies were effectively accessed and used by the OH team providing consistency of service• Managed the transition of the outsourced service to an In House model of delivery- managed to maintain a healthy relationship with the external contracts throughout this period• Completed an Internal audit – successfully engaged stakeholders in the HS&E Audit, poroduced protocals, reports and business recommendationsBritish Gas (The UK’s main supplier of electricity, gas and homeservices)

Responsible for the ongoing contract management for external health services for Centrica brands, including regular review of service level agreements and overall performance indicators. Role also required the management of ten Occupational Health Delivery Managers nationally.*Responsible for the day to day management of the outsourced OH contract (including five additional service contracts) which involved performance monitoring, implementing change, reviewing ongoing business requirements and acting as the main business interface for all emerging business requirements* Played a key role in the two year project to outsource part of the Centrica OH service taking responsibility for all processes mapping required for OH service delivery* Created Process manual for both OH Delivery Managers and Administrative team

Responsible for a team of twelve Occupational Health Delivery Managers nationally, aligned to various business units. Responsible for setting the direction of Occupational Health, establishing policy and implementing strategies to ensure a first class Occupational Health Service across British Gas.* Successfully improved the performance of the southern OH Team by 100% over a twelve month period by closely monitoring performance ensuring substandard service delivery was effectively and promptly managed* Improved the recruitment and selection process of OH staff by using a robust competency interview and selection material- created individual induction plans according to skills, experience and knowledge of industry. This resulted in a 80% reduction in attrition rate* Supported the development and review of specific learning and development presentations to improve overall management confidence across the business* Aligned Occupational Health to each business unit which improved operational relationships

Role required leadership and guidance for a team of three OH professionals providing a triage service for all British Gas referrals.*Activity continued to reduce the case management input required of the Regional Occupational Health Delivery Managers by 40-50%

Role primarily case management – provided effective case management and an advisory service for all non engineering staff in Wales• Delivered 36 Attendance Management Training workshops with HR Manager in 2004 resulting in a reduction in sickness absence by 2 days per FTE

Role provided an advisory and case management service on a part time basis

Role involved health surveillance, case management, health promotion and various risk assessments on a part time basis.

Role involved primarily health surveillance on a part time basis

Role required health surveillance, an advisory and case management service on a part time basis

Role involved health surveillance, case management, health promotion and various risk assessments