Planned, created, and implemented all global communications for the VP of network team, including reports, presentations, emails, newsletters, and stakeholder communications while adhering to strict deadlines and company guidelines. Strategically planned and facilitated meetings, created materials, and tracked minutes.Wrote, edited, and used data analysis to generate monthly and quarterly progress reports for the executive boardAdvised senior leadership on communications topics on regular basis and during major organizational changes and global crises.Contributed to developing, designing, and maintaining onboarding training, strategy, and content.Created and updated an intuitive, centralized hub for news, information, and other resources.

Produced materials for HR Compliance online campaigns; including internal blogs, copy writing, graphic design, audio/video editingCreated training modules and supplemental materials to communicate legal and cultural strategies of SAP's Anti-Discrimination PolicyDeveloped content consistent with brand standards, adult learning methods, legal compliance, and accessibility guidelines

Handled Tier II service requests using troubleshooting skills, provided thorough resolutions for SAP Ariba Contracts, Sourcing, and Buyer productsPrioritized issues based on business impact and communicated across global teams to customer resolutionsContributed to Knowledge Base and created training materials and best practices for managing service request volumeAttentive to potential future needs and provides clients with preventative guidance and learning resources to decrease volume.

Delivered training and mentorship opportunities for employees as a certified Apple trainer and facilitated customer group training sessions and 1:1 sessions for adult and children learners.Created new training content for B2B growth that contributed to a 6% market-wide increase of business salesManaged business to business accounts to build sustainable technology solutions for small and large businesses, generated new leads in person and over the phone, facilitated workshops for small businesses to optimize their products for professional use