Alissa Cane Email & Phone Number

Holly Springs, NC, US

➤ Lead a team of 6 full-time Implementation Leads and Specialists, fostering a culture of professional growth, mentorship, and positive feedback while managing project assignments and ensuring optimal team performance.➤ Oversee high-complexity, high-visibility projects, applying expert knowledge and leadership to deliver outstanding outcomes, and.

➤ Managed the entire lifecycle of client projects, ensuring delivery within agreed timelines, budget constraints, and scope while focusing on maximizing efficiency and client satisfaction.➤ Served as the primary expert on WizeHive’s Zengine product, translating complex business needs into streamlined user stories for enhanced functionality.➤ Fostered.

Raleigh, North Carolina, United States

➤ Strategically managing UCMS as a product, including overseeing the development roadmap, timeline, and product support, while reporting directly to the Vice President of Global Product & Content Development.➤ Effectively providing support to the UCMS SME Lead and their team as requested by Service Delivery Management, as well as providing technical and.

Raleigh, NC

➤ Processing, assigning, and providing oversight for all international implementations of existing and new services and products for an organization currently serving 58MM people from 90K organizations across multiple countries.➤ Creating a system for triaging incoming implementation requests, as well as developing and executing continual process.

Raleigh, NC

➤ Represented the Clinical department during the creation, implementation, and launch of the company's internally developed case management system, while wearing many hats and handling project management functions.➤ Provided guidance for operational departments and end users in the implementation of new systems and applications, as well as managed.

Raleigh, NC

➤ Trained clinical staff on new procedures, technology, and initiatives, as well as created training materials and new process flows, communicating all process changes to clinical staff.➤ Coordinated the new hire schedule for all clinical staff and provided all new hire trainings, including short-term counseling approaches, assessments, managing high risk.

Raleigh, NC

➤ Provided telephonic counseling, in-the-moment support, and telephonic crisis management in a supportive, ethical, and professional manner, while using motivational interviewing and maintaining client-confidentiality.➤ Conducted biopsychosocial assessments to determine if short-term counseling was appropriate, as well as determine the nature of presenting.

Education record

Education record