Alissa Carlson Email and Phone Number

Establish, monitor, and maintain large and sometimes complex loans (including participations) in EmPower and related software. Initiate effective communication with various AgCountry departments, Farm Credit associations (in and out of the district), and outside financial institutions to ensure accuracy and timeliness of loans including participations. Ability to understand agribusiness loans and participation agreements and collaborate with accounting department and FPI support in setting up loans (including participations) to function within our systems.Process loans, renewals and servicing requests, with related documents, in compliance with AgCountry and district policy and procedure and maintain accurate, up-to-date files. Use appropriate monitoring tools to ensure loans remain in compliance in systems. Work with accounting to direct any corrections needed within the accounting system.Perform funding and receipt of funds process, and monitor transactions on agribusiness accounts, ensuring compliance to loan and/or participation agreements. Need to assure master and sold records are accurate, in balance, and properly communicated to participants (i.e. interest accruals, loan balances, interest rates and participation percentages).Stay abreast of developments in the areas of participations, syndications, letters of credit and core agribusiness loan knowledge and practices, application of technology, funding requirements and processes corresponding to participation agreements to assure compliance and limit risk to association.Establish, develop and maintain strong customer relationships by providing quality service which is timely thorough and responsive to all customers and contacts including other FCS associations, external financial institutions (participants).

Sales of advertising on restaurant menus, wallboards, pint glasses, and iBoards in MN and WI.

• Manage of inbound 800# calls from customers, partners, & Field Sales Representatives• Create new orders from structured input phone, email and SalesForce • Execute and monitor transactions to enable delivery of product and billing • Assist with development and implementation of Standard Operating Procedures • Maximize effectiveness thought appropriate systems and technology usage while documenting all customer interactions in Customer Relations Management Software (Sales Force.com)• Provide transactional support with account reconciliation• Ensure completion of all necessary Forms (e.g. to document legally binding agreements)• Identify & delivering cross-functional solutions to achieve Operational Excellence for the Crop Protection and Seed Growth• Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system