Alissa Clark Email and Phone Number

1. Manages all aspects of employee self-insured benefits program administration, including health, dental, vision, life, long-term disability, accidental death & dismemberment insurance; PERSI, NCPERS, Short Term Disability, COBRA, flexible spending account, and employee assistance program. 2. Serves as a Lead of HR Generalists, providing guidance and direction on day-to-day operational matters, policy interpretation, problem resolution and compliance. 3. Manages Affordable Care Act (ACA) compliance. 4. Executes benefits enrollments, changes and, reviews documents for accuracy and compliance with relevant policies and procedures, laws, and vendor requirements. 5. Receives and investigates claims to determine if eligibility requirements are met. Processes enrollment forms; gathers supporting documentation; inputs information into internal benefits system. Processes benefits as authorized and/or statutorily required. Maintains and balances premiums for insured, self-insured, or contractually administered programs.6. Maintains insurance rate tables in internal benefits system. Analyzes and interprets carrier contracts, negotiated union contracts and answers inquiries concerning eligibility for services for carriers, employees, supervisors and dependents. Counsels' employees and dependents on the different aspects of the benefits programs. Coordinates open enrollment.7. Establishes and oversees procedures for tracking eligibility dates, dependents, and other pertinent benefits related information. Works closely with the Auditor's Office regarding benefit related issues as they pertain to payroll. 8. Maintains, analyzes, and reports financial and claims data for the employee benefits programs. Ensures accurate and timely payment of all benefits related bills, including health insurance claims and administrative payments.9. Monitors all plans and contractual obligations to assure compliance with government regulations and contracts.

- SAP HR/Benefits Application Support with a focus in Benefits, Talent Management, some payroll.- SAP configuration experience in Support of HR and Benefits- Strong ability to troubleshoot and problem solve Benefits and HRIS related technical issues.- Provided technical assistance in identifying, evaluating, and partnering with development team to meet technical requirements.- Implemented a web based program to administer our Benefit plans. Created the functional specifications and partnered with the development team to build interface.

-Super User for Benefits systems for 3500 employees-Worked closely with the IT department and end users to plan, conduct, and direct the analyzing of problems that needed system corrections.-Extensive Knowledge of HRIS, and Benefits Process and Procedure-Provided data to Department of Labor upon request: EEOC, Census, and SSV

- Assisted employees with benefit programs, such as medical and dental, vision, group life insurance, life, AD&D, EAP and savings. - Prepared and maintained employee files, assuring accuracy, compliance and government regulations.- Experience in the ability to help troubleshoot or sort our benefit/claim issues within the company or with our Vendor.- Knowledge of calculating and preparing premium amounts for the life insurance, medical, dental, and vision for the administrative fees.

- Assisted in taking customer calls and answered product and service questions, suggesting information about other products and services.- Maintained customer records by updating account information- Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem.- Contributed to team effort by accomplishing related results as needed.