Alissa Girdler Email and Phone Number

Opening its doors in November 2021, the One Stop at Rutgers University represents an integrated and coordinated cross-functional service in admissions, financial aid, student accounts, and registration. In addition to advising students in the mentioned areas, my achievements, and tasks in this role include:• Committee Chair: New Initiatives and Process Improvement.• Use CRM to support students, families and alumni in person, over the phone and via email. Closed nearly 7,000 cases in 21-22 FY while maintaining friendliness rating of 93%.• Organized the management framework for more than 50 student workers.• Established concrete and agreed-upon standards of practice between the One Stop and the Offices of Financial Aid, Student Accounting, Registrar Services, and Admissions.• Developed the preferred name procedures for students – in multiple systems.• Serves as international office liaison.• Developed an integral task management system in Salesforce.• Serves as an integral member of the Assessment and Quality Assurance committee.• Develop and facilitate the financial aid training program.• Generate and manage promotional assets.

As an Independent Contractor of Benestar Group (previously known as Davidson Trahaire Corpsych), my responsibility is to use solution-focused strategy to successfully complete the following projects and functions:Operations Project: March 2019 - May 2020• Re-engineer the business process of staff productivity reporting • Mapping and documenting business processBusiness Control Project: May 2018 - March 2019• Day-to-day operations coordinator• Analyze data, then develop and implement a remediation plan• Documenting business process• Facilitate training in business software and processProgram Consultant: January 2018 - May 2018

The University at Buffalo (UB) is the largest campus in the SUNY system. The Immigration Services office is responsible for faculty, staff and scholar immigration matters through the H-1B, J-1, O-1 and permanent residency pathways. As the main contact for H-1B matters, my responsibility was to:• Support employment based immigration services for the University’s non-citizen faculty and staff, including preparing related Department of Homeland Security, Department of State and Department of Labor forms, petitions and applications. • Maintain working knowledge of SEVIS pertaining to J-1 and F-1 visa categories.• Liaise with the individuals involved, employing departments, and University Human Resources.• Help disseminate information on procedures related to filing the various applications and petitions noted above, set up and maintain case files, request and verify client documentation. Maintain related office databases and prepare associated reports• Conduct legal research, summarize and report findings. Monitor various publications, newsletters, list serves, etc. for changes to regulations that impact Immigration Services clients.• Supervise the department’s student employees, and assist with general office duties as assigned.

• Relationship management with internal and external stakeholders.• Resourcing and maintaining clinician deployment schedules.• Obtain needed working visas and security clearances. • Developing communication campaigns and customer impact surveys.• Arrange flights, accommodation and security clearances. • Handle sensitive client and staff information according to legislation. • Facilitate training in company software, business process and procedure.

• Maintaining working knowledge of current services and contract parameters• Coordinate appointments and reservations.• Manage diverse client needs and expectations using excellent customer service.• Conflict resolution.• Provide training to incoming team members.