Alissa Hoffer Email & Phone Number

Northfield, IL, US

Santa Barbara, California, US

Santa Barbara, California, US

• Manage each phase of implementation projects, including scoping, execution, quality control, and closure to coordinate the planning and configuration of solutions for new and existing customers
• Build and run APIs to configure enterprise client accounts, perform account audits, and implement mass updates to provide quicker turnaround time for customers
• Provide customers and internal teams with technical expertise on Invoca product functionality and consultation for recommended strategies (SME)
• Implement integrations with third-party tools to provide data within customers’ marketing technology platforms

Atlanta, GA, US

• Manage 25+ customers at a single time
• Consult with customers to determine their business needs to tailor the implementation process to their use case
• Train customers on the product within 30, 45, or 60 days
• Create training materials, including one sheeters and video walkthroughs, for customers to reference

Santa Barbara, California, US

• Manage each phase of implementation projects, including scoping, execution, quality control, and closure to coordinate the planning and configuration of solutions for new and existing customers
• Completed 233 total projects in the last year including onboarding 27 new logo customers and restructuring 15 client accounts which brought in $378,543 of additional revenue
• Collaborate with our customers and various internal teams to gather account configuration details, document processes, and organize them in a shared Project Plan
• Define the scope of work and write SOWs that align with customer's business issues, strategies, and expectations that outline the details of what the project will accomplish
• Build and run APIs to configure enterprise client accounts, perform account audits, and implement mass updates to provide quicker turnaround time for customers
• Provide customers and internal teams with technical expertise on DialogTech product functionality and consultation for recommended strategies (SME)

Jacksonville, Florida, US

• Supported customers by troubleshooting and answering product specific questions
• Assisted project managers and customers execute implementation projects and bug fixes
• Managed customer expectations throughout the duration of projects and served as the first point of contact for support questions and incident reports
• Worked with customers on custom enhancements to provide increased customer satisfaction in the product
• Successfully managed 5-6 implementations at a single time
• Led customer product training sessions to allow customers to feel comfortable with the technology

Chicago, Illinois, US

• Consulted clients on industry best practices, necessary process changes, and configuration options to achieve clients’ business goals while identifying and mitigating project risks
• Built test plans and conducted UAT for system functionality to ensure acute system configuration with the client
• Created 7 standardized documents used across the implementation team

Austin, Texas, US

• Previously known as Textura, was acquired by Oracle in April 2016 to form the existing Construction and Engineering Global Business Unit, is a provider of cloud-based collaboration solutions for the construction.
• Interacted with clients to assess their business needs and help improve internal processes
• Tested new developments using proprietary middleware and ERP systems such as SAP, Viewpoint, JD Edwards, CMiC, Yardi, and Sage 300
• Created technical manuals for users on new developments
• Analyzed data in a relational database using SQL and tested new developments
• Utilized Salesforce and JIRA to track client projects and internal tickets on a daily basis

Schaumburg, Illinois, US

• Paylocity develops industry-leading, cloud-based payroll and human capital management software solutions for medium-sized organizations.
• Helped build a new team and created best practices for ACA Regulations
• Developed and supported a client base of over 25 clients at a single time
• Multitasked on different projects to ensure timely results
• Determined the client’s payroll requirements using a needs analysis
• Coordinated internally between the client and multiple Paylocity departments to ensure clients had every necessary tool for a success project

London, England, GB

• The world’s leading sports technology, data and content company. Provide next generation sports content and are continuously at the forefront in the sports technology sector.
• Collected play-by-play information, in real time for CFB and NFL
• Analyzed teams statistics, logos and rosters and corrected discrepancies
• Used SPSS to analyze teams statistics and created graphs to show different trends
• Worked with Tableau to create data visualizations on player performance on the field for CFB
• Used SQL to extract player statistics for the NBA

Cedar Rapids, IA, US

• The University of Iowa Foundation staff members work with alumni and friends to generate funds for student scholarships, professorships, facilities, equipment, research, outreach and service programs, and other.
• Contacted alumni on a daily basis to raise money for the University
• Fundraised over $1,000,000 in donations from alumni in the past year to go towards advancement at The University of Iowa
• Communicated and explained to alumni the reasons they should donate to The University of Iowa

• Managed the phone, seated customers, took orders, and oversaw the cash register
• Interacted with a team of professionals and approximately 500 customers per shift
• Worked 30 hours a week during holiday breaks

Amsterdam, North Holland, NL

• HSO is a leading provider of innovative enterprise business solutions that improve the results of clients. HSO specializes in implementing, integrating, optimizing and maintaining ERP & CRM solutions based on Microsoft.
• Assisted in Microsoft Dynamics CRM implementation
• Used SharePoint to upload and share documents which allowed every employee to access specific documents
• Utilized Microsoft Word and Microsoft Excel for daily projects
• Participated in client webinars

• Utilized Microsoft Word and Microsoft Excel for mailing and projects daily
• Collaborated with people from across the country, answered questions and responded to requests by email and phone
• Organized conference and office materials which increased conference efficiency
• Worked approximately 20 hours per week while maintaining and full-time course load

Bachelor’S Degree, Business Analytics And Information Systems

High School