MarketLab, Inc. is a boutique customer insights agency specializing in quantitative market research methods. Clients span across industries including tech, medical, financial services, building & trades, consumer packaged goods, food & beverage, and nonprofits. Also partner with agencies offering complimentary services such as brand strategy, advertising, or marketing.• Vendor Management: Oversaw and collaborated with digital marketing firm to redesign website in WordPress.• Project Direction: Aligned resources to deliver projects, monitoring budget and quality of deliverables. Guided team members to meet research objectives and escalate issues to executive team as needed. • Enabled Data-Based Decision Making: Summarized and presented research findings and recommendations to key stakeholders, leveraging insights data to make business decisions.• Industry Engagement: Active in local and national marketing community through American Marketing Association.

Forward-thinking insights and fresh solutions to help you catalyze innovation and stay ahead of tomorrow.

SIVO, Inc. is a full-service, custom market research firm, specializing in qualitative and quantitative methods. • Execute: Lead the execution and monitoring of market research projects.• Facilitation: Schedule and facilitate meetings with clients.• Tracking: Track deliverables against agreed-upon timelines.• Communication: Regularly communicate the project status with customers and internal team.

Authentify Art brings trust to the art market by securely connecting art to its verified provenance and due diligence data.• Product Management: Write user stories and prioritize product backlog for teams of agile developers.• Business Analysis: Translate customer and business requirements into technical specifications.• Quality Assurance: Ensure software quality meets agreed upon standards.• Manage Contractors: Oversee technology development of multiple outsourced firms.

Improving, Inc. is a complete IT services firm, offering training, consulting, recruiting, and project services.• Account Management: Oversaw strategic account relationships to drive revenue growth and ensure client satisfaction. Communicated timelines and status updates; managed changes in project scope.• Relationship Building: Extensive networking with customers and prospects in person and electronically.• Outreach: Pushed content to customers and prospects via email, phone, and social media channels.• Strategy Execution: Developed and executed customer expansion and acquisition strategies.• Tracked Metrics: Recorded outreach metrics and progress toward weekly goals; tracked activity in CRM.• Event Marketing: Organized in-person and virtual client events to market the firm; developed promotional content.

MarketLab, Inc. is a boutique customer insights agency specializing in quantitative market research methods. Clients span across industries including tech, medical, financial services, building & trades, consumer packaged goods, food & beverage, and nonprofits. Also partner with agencies offering complimentary services such as brand strategy, advertising, or marketing.• Vendor Management: Oversaw and collaborated with digital marketing firm to redesign website in WordPress.• Project Direction: Aligned resources to deliver projects, monitoring budget and quality of deliverables. Guided team members to meet research objectives and escalate issues to executive team as needed. • Enabled Data-Based Decision Making: Summarized and presented research findings and recommendations to key stakeholders, leveraging insights data to make business decisions.• Industry Engagement: Active in local and national marketing community through American Marketing Association.

• Operations Team Leadership: Supervised team of Project Managers, Business Analysts, Programmers, Data Tabulators, and Data Coders to execute custom quantitative market research studies. • Communication: Responsible for communication within and between departments; lead Operations meeting.• Processes & Systems: Monitored team performance and implemented workflow process improvements and system upgrades in order to reduce costs and increase operational efficiencies. • Team Development: Defined, tracked, analyzed and reported on team metrics; recruited, hired, trained, supervised and developed team members. Identified staffing needs and developed job descriptions to fulfill ops requirements. • Coaching: Coached team through organizational changes, conflict resolution, and professional development.• Budget & Planning: Collaborated with executive to plan budgets and track team utilization and contractor expenses.• Project Management: Executed special projects as assigned by leadership.

• Project Management: Coordinated the execution of custom quantitative market research studies.• Customer Service: Worked closely with clients, analysts and programmers to deliver accurate and on-time results.• Activities: Questionnaire proofing, survey testing, field management, data management, data analysis, reporting.

Fortna, Inc. provides lean supply chain technology consulting services, including system selection, design, testing, training, implementation, and go-live support. Industry specializations include gifting, floral, apparel, retail, and manufacturing. • Led enterprise software system deployments to improve operational effectiveness and increase lean efficiencies. • Translated operational requirements into system specifications.• Designed custom systems and procedures to fit the needs of niche industries.• Supervised training, testing, super-users, and operational teams during system deployments.• Provided Organizational Change Management support for cross-functional client teams.• Designed SQL-based reports to diagnose operational bottlenecks and problem areas; analyzed data to trouble-shoot system issues and determine creative solutions.

The Center for Creative Leadership is a non-profit specializing in leadership development training programs and research. With locations across the globe, CCL’s mission is to advance the understanding and practice of leadership for the benefit of society worldwide. • Provided operational support for the San Diego Custom Leadership Solutions Team; managed resources and budget.• Oversaw program Quality Assurance.• Compiled presentations and proposals to educate clients about content and service offerings.• Liaison to other departments including IT, finance, facilities, and materials development.• Hosted webinars and video conferences to promote communication among a globally dispersed team.• Led the development of CCL San Diego’s first Young Women’s leadership program, a summer program designed to develop leadership skills for female teens.• Covered the front desk and main phone line when Receptionist went on break.