Contribute to the success of the Transurban Group by providing quality support and advice to employees and managers across the organisation. A customer service and efficiency focus and requires process improvement capability with strong attention to detail.As the first line support for P&C and Workday functional support I have a key role to play in shifting the way services are delivered by P&C, shaping and implementing improved ways of working.

General administration, learning and development, recruitment, continuous process improvement, and project work.

• Attention to detail through weekly stock ordering, added responsibility of actions through this task as shift supervisor• Prioritising tasks throughout shifts with consideration for subsequent rostered team member• Self-directed work due to predominantly working alone, being decisive and completing tasks • Customer Service with care and a positive attitude, creating a positive experience every day• Exemplary and effective communication with team members, management, and customers to ensure a productive flow of work

I completed an internship in the organisational capability division of Gold Coast Hospital and Health Service as a strategy and projects intern. I was involved in two key projects - an Equal Employment Opportunity census drive and a higher level apprenticeship model. I assisted with communications and data for these projects as well as research and in other diversity areas such as LGBTIQ+ inclusion.

Responsibilities and Skills:• Exemplary customer service skills through positive rapport with customers, extensive knowledge of products and maintaining perfect scores on ‘mystery shopper’ reviews• Effective communication within my department and across to other departments based on an understanding of the flow of the organisation and positive connections with colleagues• Self-directed accomplishment of tasks due to working alone within the deli department• A strong sense of team importance, through positive communication and encouragement of team members within the deli and other departments• Prioritising tasks of importance, especially in busier times such as public holidays• Food handling and knowledge of food safety and hygiene standards

The Courier is the principal newspaper of the Narrabri Shire with a circulation of 3500 every Tuesday and Thursday, maintaining a tradition of independent newspaper publishing since 1873.Responsibilities and Skills:• High level of adaptability between roles, often changing roles multiple times a day• Extreme importance of teamwork in a small, independent organisation with constant deadlines and an understanding of the roles of various departments in reaching them• High level of community involvement through attendance of many local events as a representative of the organisation and social photographer• Creative problem solving in roles such as production assistant, dealing with sudden and varying changes to advertisements and articles while still meeting deadlines• Experience training other staff members, including constructing and implementing an extensive job description for the administrative assistant role• Attention to detail and high standard of grammatical proficiency through the task of proof reading the final draft newspaper for approval to print• Financial responsibilities including accounts payable and receivable, daily banking, and processing customer transactions• Software skills and ability to adapt to new programs such as MYOB, InDesign and Photoshop• Administrative tasks such as data entry, reception and meeting minutes

• Interactive group work with small teams of students, engaging on a weekly basis to improve their studies• Planning, constructing and running lesson plans that engaged students in a course with a stressful and boring reputation• Constant reflection on personal performance both as a leader of my students and as a team member with other PASS Leaders through lesson reflection and meetings with my supervisor• Ability to work independently by developing lesson plans and completing reflections• Understanding of course content through own experience of course as well as attending lectures with students

Responsibilities and Skills:• Training experience through private tutoring of clarinet students• Lesson preparation and reflection for constant self-improvement as a teacher • Complete ability to work independently through self employment and constant improvement on own skills as a musician• Proficiency as a team member through rehearsal and performances as part of a clarinet quartet. This required high levels of communication with other quartet members also

Responsibilities and Skills:• High standard of customer service, positive rapport with all customers. Consistent full marks on ‘mystery shopper’ evaluations leading to promotion to customer service supervisor• Working as a leader by supervising other staff members and making important decisions such as action based on customer complaints and tasks to be completed by other staff members in their shifts• Independent work, often opening the store to the public alone in my role as customer service supervisor• Working as part of a team, this skill was especially important in busy times such as Christmas and Easter• General service duties such as cash handling, housekeeping and stock replenishment