Alissa Rowe Email & Phone Number

Apple Valley, California, United States

As a dedicated Sleep Expert at Mattress Firm, I specialize in helping customers achieve better sleep through expert guidance on mattress selection and sleep solutions. I provide personalized consultations, leveraging extensive product knowledge to match customers with the ideal sleep products tailored to their needs. Committed to delivering exceptional customer service, I ensure every interaction reflects Mattress Firm’s commitment to enhancing sleep quality and overall well-being.

Ontario, California, United States

As an Operations Manager, I modeled company culture and best practices, managed team hiring and training, and resolved staff and patient issues. I consistently executed operational models in partnership with the Owner Dentist and ensured compliance with company policies. Additionally, I maintained open communication with supervisors and developed office success plans for efficient operations.• Managed hiring, training, and coaching of team members, ensuring optimal performance.• Led initiatives to enhance patient satisfaction, contributing to the Perfect Patient Experience.• Developed and implemented office success plans to ensure efficient operations during manager absences.

Riverside, California, United States

Led the Mattress Firm vision and achieved outstanding sales performance by driving individual and team KPIs across multiple store units. Trained and coached store employees in sales techniques, product knowledge, and operational activities, consistently delivering constructive feedback and conducting annual performance reviews. Ensured a customer-centric environment, prioritizing exceptional experiences for all customers and maintaining high standards of store merchandising and operations.· Ranked number one in district with a 174% Percent Index Budget, achieving top sales performance.· Led and motivated a team of associates to exceed financial targets through effective sales strategies and customer service excellence.· Implemented and maintained company merchandising standards and ensured compliance with policies and regulations.

Bachelor Of Arts - Ba, Philosophy

Associate Of Science - As, Psychology