Alissa Shepard-Given Email & Phone Number

Madisonville, Oh

• Research and resolve internal and external customer inquiries and issues• Setup borrowing bases that limit customers’ available funds as needed• Work with the Middle Office Loan Closing Specialist, Regional Closing Manager and loan officers to clear exceptions • Research and correct collateral set up issues• Workflow coordination for onshore and offshore teams• Quality analyst for onshore and offshore teams• Correct, coach and track processing errors• Train new and existing CLAS and Non-CLAS analysts• Procedure creation, updates and trainings• Daily communication on errors with onshore and offshore teams• Work closely with Compliance and other internal teams to ensure we meet expectation for various items (Reg H, Flood, Insurance and Reg U)• Various reporting and ongoing analysis to track trends and potential issues• Projects

Cincinnati Metropolitan Area

• Responsible for researching and resolving internal and external customer inquiries and issues• Collaborated with funding desk and loan officers to ensure collateral was properly tracked and perfected.• Researched exceptions to ensure they were cleared timely and accurately • Performed quality control checks on Post Closing Specialist audits• Ensured accurate collateral and guarantor setup; notified and trained team on errors/issues• Corrected, tracked and coached on processing errors• Assisted team with questions and issues• Reviewed backfiles in FileNet for old collateral documentation• Prepared loan packages for imaging and importation into Filenet• Completed quality control steps within Kofax to ensure Filenet product was accurate and user friendly• Procedure creation, updates and communication to team• Worked closely with Compliance and other internal teams to ensure we met expectation for various items (Reg H, Flood, derivatives, and Insurance) • Performed various reporting and ongoing analysis to track trends and potential issues

Cincinnati Metropolitan Area

• Reviewed loan packages for accuracy and original signatures• Ensured accurate collateral and guarantor setup • Worked with internal partners for clarification/issues with collateral• Was responsible for establishing and clearing exceptions for missing items and tracking UCC’s• Was responsible for Organizing and tracking new documentation in collateral files• Assisted team with questions and issues• Coached and trained new CLAS and Non-CLAS analysts • Worked closely with Flood Insurance Analyst to ensure flood loans met compliance expectations

Cincinnati Metropolitan Area

• Found missing payments • Adjusted misapplied payments• Wrote letters to customers • Wrote George Schaefer Letters• Took phone calls from internal and external customers• Trained new employees on how to find misapplied and missing payments• Created spreadsheets for department when needed• Worked on creating procedure manual

• Rang up customer’s merchandise• Gave rain checks• Refunded merchandise• Answered phones• Answered customer and employee questions• Directed customers to different areas of the store• Let employees know when they could go to lunch and take breaks• Called employees to come into work if we became short staffed• Trained new employees on cash register, sales floor, and merchandise

Highland Heights, Kentucky, United States

• Typed memos, letters, and other documents• Helped to create the Office of the Comptroller website• Worked on the up-keep of department manuals and procedures• Answered phones• Answered questions from students and fellow employees• Data entry• Ordered supplies• Kept filing cabinets organized

Cincinnati, Ohio, United States

• Checked out customers• Stocked shelves• Took inventory• Answered questions about movies and movie rental prices and fees• Trained new incoming employees • Designed display cases for the video store and the grocery store