Alissa Shepard-Given Email & Phone Number

Madisonville, OH

• Research and resolve internal and external customer inquiries and issues
• Setup borrowing bases that limit customers’ available funds as needed
• Work with the Middle Office Loan Closing Specialist, Regional Closing Manager and loan officers to clear exceptions
• Research and correct collateral set up issues
• Workflow coordination for onshore and offshore teams
• Quality analyst for onshore and offshore teams

Cincinnati Metropolitan Area

• Responsible for researching and resolving internal and external customer inquiries and issues
• Collaborated with funding desk and loan officers to ensure collateral was properly tracked and perfected.
• Researched exceptions to ensure they were cleared timely and accurately
• Performed quality control checks on Post Closing Specialist audits
• Ensured accurate collateral and guarantor setup; notified and trained team on errors/issues
• Corrected, tracked and coached on processing errors

Cincinnati Metropolitan Area

• Reviewed loan packages for accuracy and original signatures
• Ensured accurate collateral and guarantor setup
• Worked with internal partners for clarification/issues with collateral
• Was responsible for establishing and clearing exceptions for missing items and tracking UCC’s
• Was responsible for Organizing and tracking new documentation in collateral files
• Assisted team with questions and issues

Cincinnati Metropolitan Area

• Found missing payments
• Adjusted misapplied payments
• Wrote letters to customers
• Wrote George Schaefer Letters
• Took phone calls from internal and external customers
• Trained new employees on how to find misapplied and missing payments

• Rang up customer’s merchandise
• Gave rain checks
• Refunded merchandise
• Answered phones
• Answered customer and employee questions
• Directed customers to different areas of the store

Highland Heights, Kentucky, United States

• Typed memos, letters, and other documents
• Helped to create the Office of the Comptroller website
• Worked on the up-keep of department manuals and procedures
• Answered phones
• Answered questions from students and fellow employees
• Data entry

Cincinnati, Ohio, United States

• Checked out customers
• Stocked shelves
• Took inventory
• Answered questions about movies and movie rental prices and fees
• Trained new incoming employees
• Designed display cases for the video store and the grocery store