Alissa Wright Email & Phone Number

As a Client Service Consultant, Alissa Wright’s responsibilities center around day to day service support for her National Accounts customers. Her overall deliverables include: providing accurate and timely solutions to meet the customer’s specific needs while providing the best customer service experience. Alissa’s responsibilities include facilitating the implementation process, preparing and coordinating forms and contracts, client reporting and responding to administrative inquiries.In addition, Alissa acts as a liaison between benefit managers and the MetLife claim offices on benefit interpretation, eligibility verification and escalated claim issues.Alissa began her career at MetLife in 2013 with Group Operations Voluntary Benefits billing. She was accountable for managing payroll billing, premium reconciliation, and delivering an exceptional customer experience. In 2018, she moved to a Client Service Consultant role in Regional Market servicing customers under 999 lives. In this role she was responsible for day to day administration and addressing inquiries from group customers by collaborating with Account Executives, brokers and internal partners.Alissa brings expertise in service as well as proficiency in problem solving strategies. She is a conscientious and detail oriented professional with a successful and proven history of delivering exceptional internal and external customer service and satisfaction results. She takes great pride in helping others, promotes teamwork and consulting on her customers benefits to make a positive difference every day.

Listed skills include Office Management, Customer Service, Lean Fundamentals, Telephone Skills, and 5 others.

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  Waubonsee Community College

  Associates Of General Science