Specializing in Ambulatory, MyChart and HIM.

Along with Instuctional Designer, Trainer and Analyst responsibilities for the Ambulatory team, I also am the Training Logistics Coordinator for the entire training team. * Create curriculum for Ambulatory, MyChart, Haiku/Canto and EpicCare Link. * New hire trainer * Build and Support tasks * Training team project management* Resource for other Instructional Designers*Training facility coordinator including room/resource/supply management

• Assist in the development of Meaningful Use & Optimization plans for over 125 ambulatory Athena and e Clinical Works practices.• Conduct optimization training and meetings with all staff and physicians.• Provide training manuals and provide MU reports as well as training for ongoing meaningful Use education to existing staff.• Conduct and manage remediation efforts for optimization of EHR systems to ensure full Meaningful Use attestation for targeted practices.• Manage ongoing status meetings and communication with practices to facilitate that the optimization plan is moving forward in a manner consistent with the project plan.• Participates in the identification of application and workflow problems and suggests resolutions and identify potential delays and workflow issues that delay attestation and escalates to management.

On-site Trainer and Support Account Manager for Electronic Health Records platform eClinicalWorks.

Manage day to day operations of Training and Documentation team. Including project planning, quarterly performance reviews, resource allocation, and communication to senior management. Instructional designer and trainer for internal and client based courses. Includes planning, design, development, deployment and evaluation processes of courses. Courses include, Technical Support, Sales, Project Management, internal products and policies, and Software training. Manage two week New Hire Orientation program for all new hires. Technical writer for multiple proprietary software applications including training manuals and online help files. Developed and deployed company-wide style guide. Included researching and writing style guide, creating templates for Sales, Operations, and Engineering departments, and trained entire company on new policy. Quality Assurance tester for software products including ad hoc, regression, script writer, and functionality testing.

Served as a Technical writer for financial training field guides, letters and additional training materials, as well as a concept creator for the online Member Resource Center, which includes a library, eStore for ordering tools, and a member directory. This also includes setting up and maintaining relationships with the fulfillment center to print and distribute tools and materials and working with graphic designers to update and redesign these tools. Project manager for training and development projects. Worked with each project team to outline objectives, create an action matrix, assign tasks, and follow up to make sure the project objectives are met within time and budget parameters. Worked with a budget of $200,000 to plan, prepare, and execute onsite coordination of approximately twelve finance-oriented conferences a year for between thirty and one hundred attendees.

Managed a caseload of approximately 150 complex long-term disability claims while upholding federal and departmental regulations and deadlines. The job entailed working in a fast-paced, detail oriented environment with psychiatric, medical, and vocational units, in coordination with management, legal and financial departments, and other team members. Responsibilities included bi-weekly participation in team roundtable sessions for the purpose of solving claims issues; managing the allocation of funds from Sun Life Financial directly to the claimants; and mentoring new employees to help them adapt to the job setting and responsibilities.Important skill sets acquired from this job include the ability to multitask and prioritize work on a daily basis, effective communication skills necessary for direct customer contact with both emotionally and physically disabled claimants, and a sound proficiency in Microsoft Word, Excel, and web-based claim management software.