Alissa Chow Email & Phone Number

Los Angeles, Ca, Us

- TikTok Business Center- Meta Business Suite

Los Angeles, California, United States

- Served as a provider of exceptional customer service at a 6,300 capacity venue, becoming familiarized with important venue locations, policies, and concert schedules to ensure a welcoming guest experience - Collaborated with 10+ individuals each shift to enforce all venue policies and emergency protocol in order to create a safe environment for all guests and fellow staff

- Brainstormed and drafted quarterly content calendars and accompanying social media content copy for 25+ posts on Instagram and Twitter - Reviewed and ensured that social media copy and content were scheduled and in the correct format for dissemination across the company’s different social media channels

- Organized monetary donations amounting to $20,000 to ensure an updated database of the venue’s 10,000+ donors through Salesforce and Microsoft Excel- Generated and analyzed donation report from multiple sources through applications such as Salesforce and Google Sheets to detect prospective donors based on the venue’s needs- Assisted in department fundraising campaigns – including drafting of project themes, timelines, research, copywriting, and authoring content through Asana and Mailchimp- Managed department email to contact in-show giveaway event winners and in-show donors to execute prize fulfillment, tax receipts, and thank you letters, respectively

- Conducted research on artists performing at the venue to draft promotional content and to increase patron engagement both virtually and in-person- Authored copies for MailChimp, LinkedIn, email, and Google Forms to collect and increase patron and donor engagement with the venue- Collected, sorted, and analyzed donor data from multiple sources to detect prospective donors for outreach to meet the venue's fundraising goals

- Created a welcoming environment for talent and guests by providing hospitality, including handling artist requests and maintaining a clean, presentable green room- Supported backstage manager and runner to ensure a smooth production process for local crew and touring artists by providing support, supplies, and accurate relaying of information between multiple parties-Learned to adapt to a fast paced environment that required real time problem solving, decision making, and interpersonal communication

-7th Cohort Participant- Attended introductory and advanced workshops related to live events– including talent buying, marketing, and venue operations- Shadowed a total of 50 hours in each department to obtain the necessary skills for an internship-Utilizing a hands-on approach to learn more about the live events and concert industry through a program that strives for diversity and inclusion

- Engaged in a 16-week apprenticeship program, acquiring expertise in search engine optimization, search engine marketing, paid social, and programmatic marketing using Microsoft Excel and G-Suite, alongside continuous professional development- ~200 hours of instruction time with a hands-on mastery of data tools, communication training, networking, and client projects with existing companies- A highly selective program that accepts underemployed college graduates with an emphasis on peer communities, technical skill building, and career development

Berkeley, California, United States

- Collaborated with 1 co-employee to provide exceptional and efficient customer service for 200+ customers per shift, handling customer interactions while keeping a professional and inviting environment- Optimized productivity by periodically completing inventory checks, and by maintaining a clean and organized workspace-Assisted the manager with training new hires on menu items, POS systems, and customer service expectations

Bachelor Of Arts - Ba, Media Studies, Psychology

Dean's List - 2020, 2021, 2023

Semester Abroad

Courses in media, psychology, and Korean language

Education record

Activities and Societies: Kiwanis International KEY, AHMC Monterey Park Hospital Volunteer, Alhambra Cancer Awareness, Class of 2019.