I've been dedicated to retail customer service for over a decade, working in 3 separate customer service roles; fast-food services, domestic pet nutrition/well-being and providing practical and theoretical knowledge of professional artist materials ranging from all painting media (acrylic, watercolour, oil, etc.) and drawing/sketching media (charcoal, graphite, pastel etc.) As a retail manager and customer service representative, I have clear understanding of sales analysis through inventory reporting (SPT and using ERP software). I have developed delegating and leadership skills with a clear understanding of conflict-resolution, managing employee relations, holding staff accountable. Responsible for documenting and reporting relevant information to Human Resources and held influence within the hiring and firing processes. Understanding of health and safety protocols and importance of reporting on a monthly basis for potential hazards. Experience with various resource management software, paying close attention to sale trends and budget restrictions.Intermediate Artist and Product Consultant:Over a decade of experience with professional quality artist materials working with various media; acrylic, watercolour, and oil paint. drawing and sketching with charcoal, graphite, and pastels.4 Years of experience in a professional work setting as a lead manager, customer service representative and affiliate administrator. Providing product and project management advice to clients.Personal love and passion for Visual Arts. Inspired by my personal favourites, Vincent Van Gogh and Bob Ross.Undergraduate Degree in Honours Psychology. (4 Years)Clear understanding of the human mind and behaviour within social, academic, professional and personal environments.Field work focused on community and developmental psychology. Worked closely with a local environmental project, using analytical and practical strategies to convey important information to those passing by. Also worked in several programs with children and their caregivers, developing relevant skills and providing academic assistance and practicing bonding techniques.Participated in extensive research assignments and statistical lab tutorials.Pet Nutrition:Successfully completed a Pet Nutritional Certificate from the University of California and have continuously refreshed my knowledge on current nutritional requirements for dogs, cats and small animals, only seeking viable information from reliable, peer edited sites.