• Train new volunteers on help desk policies and procedures, and mentor volunteers on professional customer service practices.• Lead the web development team responsible for maintaining and creating internal and public web apps.• Design and implement changes to internal scheduling website to lower user effort to get to resolution.• Provided customer support for students, staff, and faculty through multiple channels.• Help with software releases using Gitlab CI/CD.• Serve on the Human Interaction Support Specialist within CAT developing safe and productive work environment.

Working in facilities handling hazardous waste, waste to energy, and recycling within the plant. Helping to develop better methods to keep the plant clean and working closely with environmental engineer to make the plant more environmentally friendly.

Was an Assembly line worker for a manufacturer of custom-designed TSE brand interconnects, cable assemblies, and fine wire technology for ultrasound, neurostimulators, cardiac rhythm management and cardiac mapping.

Assembled Nike shoes with a high focus on quality and precision.