Provide outstanding service to members around the world. Serve as the face of our client partners, taking the opportunity to grow and drive initiatives for every organization.Gained valuable association management, customer service, and tactical experience.Provides the highest level of customer service to every association’s members. Reviews and monitors communication sent through various systems. Manages distribution of invoices to ensure confirmations are sent appropriately. Creates and manage invoice processing including proofing details andcoordination of logistics. Attends conferences to support event registration and processing of payments.Creates and manage printing, collating and fulfillment of event registrations. Markets for member renewal, conference attendance and member recruiting. Follows Standard Operating Procedure (SOP) manuals and makes recommendations for improvements.Requires excellent interpersonal skills to facilitate interaction with the workforce. Communicate effectively, verbally, and in writing to a diverse audience.Demonstrate the highest level of ethical behavior. Remain flexible, adapting to changes in work environment.Study and apply new information and take initiative.Excellent time-management, problem prevention and problem-solving skills.

Represent the company by providing exceptional service, interacting with clients, proactively reaching out and fostering return business.

Maintained AP documentation, reconciled invoices, organized and updated PO's. Handled incoming cash flow and routed outgoing cash flow. Was the first point of contact for new customers and ensured return customers received personalized service.

Worked with mailroom/bindery team to complete assigned product creations according to customer specifications. Learned a great deal about warehouse and plant safety.