Alissa Vaughn Email & Phone Number

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Facilitator between Federal Agencies and Pay.gov. Assist agencies with service selections, testing, and training to enhance customer experience and agency efficacy. Act as voice of the agency internally to enrich product enhancement and provide user experience feedback.Project: Fraud Risk ProfilingCreated an interactive form, communications plan, reporting dashboard, and data storehouse to execute a fraud risk profiling initiative for over 2000 Pay.gov instances. • 74% customer… Show more Facilitator between Federal Agencies and Pay.gov. Assist agencies with service selections, testing, and training to enhance customer experience and agency efficacy. Act as voice of the agency internally to enrich product enhancement and provide user experience feedback.Project: Fraud Risk ProfilingCreated an interactive form, communications plan, reporting dashboard, and data storehouse to execute a fraud risk profiling initiative for over 2000 Pay.gov instances. • 74% customer response rate, 24% increase over expected results.• Improved data accuracy and integrity of CRM tool (NetSuite) and production environment with data mined from Fraud Risk Profile.• Increased Federal Agencies’ awareness of fraud risks. Decreases opportunities for fraudulent payments both directly to the agency and through the agency as unwitting accomplice.• Improved data driven insights. Raw data impacts several groups internally and external partners like the Bureau of the Fiscal Service. Show less

Cleveland/Akron, Ohio Area

Advocate and subject matter expert for calling campaigns. Work with Database Marketing and other functional partners for optimization, reporting, and efficacy of the phone channel. Inclusive of Initiative Implementation Manager responsibilities.• Developed leads delivered query. Provides transparency into leads delivered. Facilitates data driven insights and understanding of systems and processes.• Created a feedback loop between channel and functional partners. Resolves problems… Show more Advocate and subject matter expert for calling campaigns. Work with Database Marketing and other functional partners for optimization, reporting, and efficacy of the phone channel. Inclusive of Initiative Implementation Manager responsibilities.• Developed leads delivered query. Provides transparency into leads delivered. Facilitates data driven insights and understanding of systems and processes.• Created a feedback loop between channel and functional partners. Resolves problems within 1-2 refresh cycles. Improved implementation time of change requests.• Automated 30 New Client and Account Onboarding campaigns across multiple channels. Increases campaign throughput and improves efficiency. Reduces manual labor of campaign processing and maintenance.• Implemented new Do-Not-Solicit regulations. Decreases liability of bank for solicitation violation.• Identification and resolution of data quality issues. Improves data quality in high priority table.• Rigorous audit process for lead delivery. Achieved zero solicitation incidents for 4 years. Maintained a lead delivery success rate of 98% greater for over 4 years. Show less

Support campaign development through expertise in Unica suite and database knowledge. Work within a three person team to manage projects, workflow balance, and task completion. Create, maintain, audit, and output files to various vendors. Validate information being sent is in compliance with government regulations, removal of Do-Not-Solicit, and privacy elections. Create, maintain, and support users of Database Marketing SharePoint presence. Identify qualifiers for premium fulfillment.•… Show more Support campaign development through expertise in Unica suite and database knowledge. Work within a three person team to manage projects, workflow balance, and task completion. Create, maintain, audit, and output files to various vendors. Validate information being sent is in compliance with government regulations, removal of Do-Not-Solicit, and privacy elections. Create, maintain, and support users of Database Marketing SharePoint presence. Identify qualifiers for premium fulfillment.• Researched and developed recommendations for transition to a mobile workstyle while maintaining team oriented culture. Majority of recommendations were adopted by Database Marketing. Became document of reference in creation of enterprise-wide policies on mobility.• Created a series of sorting and forwarding agents in Lotus Notes directing work requests to responsible party without sender having to personalize message. Reduced inbox bloat. Supported implementation of new group work process. Provided a central repository for work requests.• Automated several campaigns. Increased campaign throughput by reduced manual effort by campaign developers to run and maintain repeating campaigns.• Sourced and validated data for client interaction survey. Ensured data quality and facilitated more dynamic and flexible survey of customers.• Created and maintain Mobile site using SharePoint. Provides central repository for presence information, employee alternate contact information, and relevant announcements. Show less

SAP, Sharepoint, and Microsoft Office user training and support. SAP security administrator and Sarbanes-Oxley compliance officer. Create and maintain data in SAP modules. Assist SAP Administrator and IT Manager with project development and implementation. Maintain corporate website and product pages. • Designed and implemented freight report in compliance with centralization of freight carriers. Faster resolution of freight billing disputes• Designed and implemented lab project… Show more SAP, Sharepoint, and Microsoft Office user training and support. SAP security administrator and Sarbanes-Oxley compliance officer. Create and maintain data in SAP modules. Assist SAP Administrator and IT Manager with project development and implementation. Maintain corporate website and product pages. • Designed and implemented freight report in compliance with centralization of freight carriers. Faster resolution of freight billing disputes• Designed and implemented lab project tracking system in SharePoint. Created central point of access for all lab projects. Increased efficiency through standardization of request process, reduction of duplicate efforts and missed projects.• Created and led SharePoint training for all users across multiple work sites. Increased speed of implementation of project tracking system.• Maintained on time in full delivery report. Increased transparency of manufacturing process which lead to identification and reduction of manufacturing defects. Show less

Cincinnati, Ohio Area

Master Of Arts (M.A.), Psychology

Bachelor Of Science, Computer Engineering, Minor: Management

Activities and Societies: Yearbook Staff PR Chair for Women's Resource Center Judicial Review Board Order of the Engineer