- Updating and maintaining job and contact data in internal systems.- Preparing and managing contracts, authorizations, and agreements, as well as sending forms and documents to clients.- Coordinating and scheduling activities, such as the pack-out and pack-back of contents affected by property loss.- Generating pack-out progress reports and conducting audits to ensure information accuracy.- Daily monitoring of active jobs to ensure compliance with operational standards.- Resolving issues and complaints, ensuring high customer satisfaction.- Coordinating with stakeholders on the restoration of goods and tracking tasks.- Collaborating with various departments to provide excellent service.- Overseeing special projects as assigned by management.

- Stay updated on relevant technologies for export functions.- Provide problem-solving customer service via calls and emails regarding shipments, export inquiries, anddocumentation.- Gather and input required export documents accurately and promptly.- Verify the accuracy of shipping instructions from customers, suppliers, or the Traffic department.- Keep aware of rate changes, contracts, and tariffs for accurate billing.- Give clear instructions to team members to avoid shipping delays.- Maintain clear and detailed communication to prevent delays or misunderstandings.

- Deliver exceptional customer service over the phone within the travel industry, addressing inquiries related to hotel accommodations, car rentals, and flight reservations.- Employ a diverse range of Global Distribution Systems (GDS), including but not limited to Worldspan and Farelogix, to efficiently generate and rectify airline tickets, ensuring seamless travel experiences for clients.

- Characterization and sampling of trees in public areas of the urban zone of Urrao, including georeferencing, diameter and height measurement, description of characteristics, and data recording in an online database.- Identification of tree species using scientific literature, specialized websites, and applications, with organization and storage of labeled photos according to their location.- Literature review and analysis of maps and orthophotos to identify sampling areas and understand the biogeographical characteristics of the municipality.- Conducting field visits to assess issues and typologies present in the selected areas.- Consolidation and presentation of monthly reports to the municipality of Urrao, including contractual support and final report delivery at the project’s closure.- Compliance with administrative procedures and acting as a liaison between the Urrao community and the environmental secretary to ensure effective coordination of activities.- Sharing the results obtained with the community.

- Strengthening and optimizing the embryonic development process of Aedes aegypti mosquito eggs, ensuring quality and effectiveness in the stages prior to hatching and subsequent use in the insectary.- Updating and maintaining databases and digital platforms with accurate and detailed information about the processes performed.- Supervising and quality controlling the rearing, maintenance, and production of Aedes aegypti mosquito eggs, ensuring compliance with standards at each stage of the life cycle.- Supporting training and capacity-building activities for personnel, contributing to the development of technical skills in mosquito handling and production.

- Conducted taxonomic identification of Aedes aegypti mosquito field samples, ensuring accuracy in species classification.- Verified the presence of Wolbachia pipientis bacteria in mosquitoes through molecular diagnostics, in both insectary and field-collected samples.- Participated in insectary quality control processes, ensuring compliance with laboratory standards and the integrity of results.- Developed and presented a research project on alternative blood diets for mass rearing of Aedes aegypti mosquitoes under laboratory conditions, including generating results and recommendations.

- Conducting a literature review on the in vitro infection process of coffee rust under laboratory conditions, establishing a solid scientific basis for the project development.- Collecting leaves from Caturra coffee plants infected with coffee rust on farms in the Antioquia department, Colombia, to obtain live fungal samples for use in in vitro infection.- Implementing and adapting the coffee rust infection process on Caturra plants, adjusting techniques to the specific conditions of the greenhouse at Universidad EAFIT.- Continuously monitoring the incidence and severity of coffee rust, evaluating its progression over time.- Preparing detailed reports on project progress and partial results, facilitating effective communication and informed decision-making.- Constantly updating databases with results of observations on disease incidence and severity, preparing information for subsequent training of a Machine Learning system for the development of a pest monitoring and control system in crops in Colombia.

Support teachers with bibliographic material and space requirements outside the classroom, as well as help in the logistical development of the activities carried out by the biology department.