Squad Leader
Current
Sep 2024 - Present
Who is Álisson Bezerra? Overview
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Quick answer
Álisson Bezerra is listed as Squad Leader at Everymind, based in Fortaleza, Ceará, Brazil. AeroLeads shows a work email signal at bdevventures.com and a matched LinkedIn profile for Álisson Bezerra.
Álisson Bezerra previously worked as Project Manager at Everymind and Solutions Manager at Bdev Ventures. Álisson Bezerra holds Strategic Business Leadership Program, Organizational Leadership from Ohio University.
Company email context
Email format at Everymind
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*@bdevventures.com
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Profile bio
About Álisson Bezerra
Hi! I'm Alisson!As you can see from my resume, I have extensive experience in product management, primarily focused on CRM tools and the wide range of solutions offered by major platforms such as Salesforce and HubSpot.I am incredibly enthusiastic about agile methodologies and have consistently promoted this approach within my teams and previous workplaces. I successfully implemented a basic version of the agile methodology at both SAS and Moldsoft.Furthermore, I firmly believe that a multidisciplinary team founded on trust and open communication is the key to success in product management. A Product Manager must collaborate closely with UX and QA teams to ensure that users are shielded from bugs and data leaks while also enjoying a seamless product experience.I'm eager to work in places where I can share my knowledge and expertise while also learning and growing through the company's day-to-day operations.
Listed skills include Public Speaking, Six Sigma, Project Management, Copc, and 18 others.
Current workplace
Álisson Bezerra's current company
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11 roles
Álisson Bezerra work experience
A career timeline built from the work history available for this profile.
Project Manager
Apr 2024 - Oct 2024
Solutions Manager
- Development of a scalable and adaptable sales funnel which can be implemented in market CRM platforms.- The objective was to offer this solution to all companies invested by BDev Ventures, with the strategic goal of help start-up companies to structure and improve their sales processes.- Implementation of the sales funnel based on Bitrix24 CRM, with 7 clients in the alpha phase.- Customer journey mapping to improve and adapt the CRM sales funnel adoption.- Development of support documents for both internal sales team and final user, proving the commitment with usability and an ease adoption.- Final version of the sales funnel implemented in HubSpot for 10 clients and over 15 in the line for implementation.- Implementation of the integration between WinDifferent’s lead generation AI with Bitrix24 and HubSpot for BDev Ventures clients.
Aug 2022 - Sep 2023
Product Owner
- Acting as Product Owner for the Salesforce CRM implementation in the service teams, focusing on data security and reducing average service time also using a wide range of APIs.- Reviewal of the service processes based on market benchmarks and implementing best practices, adapting them to the company’s routines.- Responsible for the changes and improvements in over 1.000 processes and ticket classifications with high impact in operational efficiency.- Acting as product owner for the development of a back-end solution to support the migration of legacy systems to Salesforce.- Successful implementation of the integrations between Salesforce and internal systems, such as Genesys (VoIP) internal customer data base and internal data lake.- Supporting the Salesforce implementation for the investment sales teams, demonstrating a multifunctional application of skills and knowledge.
May 2021 - Aug 2022
Salesforce Project Consultant
- Project manager for Salesforce implementations in many Salesforce Clouds, such as Sales, Service, Knowledge, Marketing and CPQ.- Successful delivery of 2 end-to-end implementation and 4 improvement projects, highlighting the ability to manage and lead complex projects.- Waterfall methodology utilization through Project, demonstrating a structured approach for project management.- Agile methodology implementation using Trello and JIRA, demonstrating adaptability and efficiency in many kinds of projects.- Contribution as business consultant for sales funnel and service processes, highlighting an holistic approach to optimize the client’s processes and operations.- Successful implementations of DocuSign, both stand-alone and integrated with Salesforce, indicating the ability to incorporate complementary technologies to improve processes efficiently.- Creation and development of the AMS for Salesforce Clients focusing on building a long and lasting relationship with company’s clients, even after implementation.
Oct 2020 - Apr 2021
Project & Csm Specialist
Jan 2020 - Oct 2020
Performance And Projects Especialist
- Analysts team leader; - CRM Leader - Process mapping and oportunities across the company, improving engagement, performance and results of companie's CRM, priorizing and definiying projects with budget management; - Project to improve quality and security of SAS's Contac Center with the aquisition of Avaya's IPOCC; - Planing and execution with agile methodology of the 2019 Satisfaction Survey with historical engajement; - Creation of the new BI structure with definition of models and costumer's satisfaction reports. Planning of the Data Mining project.- New model of customer service Forecast and 2020's budget planing and management .
Jan 2019 - Dec 2019
Sr. Performance Analyst
Dec 2017 - Jan 2019
Sr. Commercial Analyst
VMO (Vendor Management Officer) of the Retail Billing and Retention operations of home telephones and internet. Follow up all the billing chain, rules and phone/internet inactivation. Apply billing strategies (voicers/sms/active call-centers) and retention strategies to reduce inadimplence and churn. Today's strategies results in more than 70% of around 800k clients recuperation.Partners management, ensuring all the billing and dialing strategies are apllied correctly, respecting all the quality rules and good produtivity.Main projects:New tecnologies to remember and garantee the bill payment (robotized call-center). More productivity at less costImplanted new KPIs for the new receptive operations to improve quality and reduce recallingImprovement of the dialing strategies (best-time-to-call, new risk-based strategies)Apply the COPC metodology to reduce dispersion.Start of new vendor to ensure the competition between vendors.
Sep 2016 - Dec 2017
Commercial Analyst 2
Jul 2015 - Aug 2016
Commercial Analyst 1
May 2014 - Jul 2015
5 education records
Álisson Bezerra education
Strategic Business Leadership Program, Organizational Leadership
Certified Scrum Product Owner
K21 / Scrumalliance
Certified Scrummaster By Scrum Alliance, Scrum
K21 / Scrumalliance
Master Of Business Administration (Mba), Marketing, Concluído Com Título De Excelência
Bacharelado Em Administração, Administração De Empresas
FAQ
Frequently asked questions about Álisson Bezerra
Quick answers generated from the profile data available on this page.
What company does Álisson Bezerra work for?
Álisson Bezerra works for Everymind.
What is Álisson Bezerra's role at Everymind?
Álisson Bezerra is listed as Squad Leader at Everymind.
What is Álisson Bezerra's email address?
AeroLeads has found 1 work email signal at @bdevventures.com for Álisson Bezerra at Everymind.
Where is Álisson Bezerra based?
Álisson Bezerra is based in Fortaleza, Ceará, Brazil while working with Everymind.
What companies has Álisson Bezerra worked for?
Álisson Bezerra has worked for Everymind, Bdev Ventures, Pagbank Pagseguro, Moldsoft Technology, and Sas Education Platform - Arco Education.
How can I contact Álisson Bezerra?
You can use AeroLeads to view verified contact signals for Álisson Bezerra at Everymind, including work email, phone, and LinkedIn data when available.
What schools did Álisson Bezerra attend?
Álisson Bezerra holds Strategic Business Leadership Program, Organizational Leadership from Ohio University.
What skills is Álisson Bezerra known for?
Álisson Bezerra is listed with skills including Public Speaking, Six Sigma, Project Management, Copc, Kpi Reports, Kpi Dashboards, Telecommunications Management, and Process Modeling.
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