Alistair Grainger Email & Phone Number

• Close management of a multi-million pound budget across multiple cost centres ensuring effective governance of all financials.• Development, introduction and delivery of Marketing Effectiveness and financial measures in to communication teams.• Production and close interpretation of financial MI to assist the wider business in aligning the plan and necessary resources to ensure the delivery of focused, commercial and effective marketing communications.

• System administrator for the Life Marketing literature database, Documentum. The lead on troubleshooting all system related problems for a user base of around 350 staff.• Responsible for all system housekeeping, reporting and queries. Utilising information via the production of key MI and working with key stakeholders and management to create increased efficiency and better working practices.• A member of the Life Comms ‘System Thinking’ task force. Worked with a group scoping out areas for improvement across the whole wider business area to help drive improvements in house and ultimately for the end customer. Took the lead on producing an end to end MI suite of data across business processes which was the key start point.• Lead trainer of staff (both existing and new) on the Documentum system. • A key intermediary in working with key stakeholders and third parties (Centaxxi, who own and facilitate the build and change of Documentum) to promote and instigate pro-active and beneficial change for smoother and improved ways of working.• Experienced in both assisting with and on occasion leading on project work. Through 2012 I have been the lead assisting the business in the procurement of a new E-Mail tool, a key piece of work in ensuring we have the correct and strongest tool to effectively communicate with IFAs in the post RDR world.• Utilised MI knowledge and expertise, cross referencing and querying data in excel and access, to produce bespoke accurate FA lists for use in conjunction with the B2B email marketing tool whilst a sustainable CRM solution is developed.• Fostered strong relations with wider IT areas. Taken the lead on robustly system testing new software key to Documentum (Acrobat version 10). Led the project to distinguish how each version of Adobe Acrobat interacts not only with Documentum but with each other. This involved a meticulous logical process and analysing and correct interpretation of the results.

• Head of devising all forecasts and call predictions. • Responsible for working out all capacity planning required to operate efficiently and effectively.• Predominantly responsible for ensuring Service Standards are met and to a slightly lesser extent that KPI targets are too. • Tasked to both build and also regularly review, streamline, improve, make efficient and update the tools required to forecast, capacity plan, house data and deliver reportage for the unit. • Collate and analyse information in order to evaluate, produce and deliver relevant and detailed complex business reportage of a high standard to the management team.• Adept at using clear and innovative thinking and approaches in tackling ‘Ad-Hoc’ jobs and problems as and when they arise.• A leader of, participator and deliverer of project related work that effects the CC.• System administrator for HBOS systems for users predominantly in our area but also for the wider business unit as a whole. At the front line of providing system support for the unit and liaising with the telephony provider to the same ends. • Managed fellow members of staff within the MI forecasting and planning arm of the CC. • Regularly assist the Ops Managers on wider Management issues and tasks for the CC as a whole including interviewing, disciplinary meetings, staff appraisal decisions andresults and always involved in decisions and developments of how best to manage and improve the running of the CC as a whole which is an on-going project and reviewed regularly.

• Access database developer. Adept at VBA scripting, DAO and ADO) and has experience of SQL Database development.• Closely involved in the key maintenance of over 200 database systems. • Experienced user of MIDAS.• Collate and analyse information in order to produce and evaluate detailed and complex business reportage to a high standard.• Adept at using clear and innovative thinking and approaches in tackling ‘Ad-Hoc’ jobs and problems as and when they arise.• A leader of, participator and deliverer of project related work.• Team leader, chief co-ordinator and project manager for all aspects of the Lifetime MI side of Business Support (Nov 08 – Aug 09). • Managed staff on the Lifetime arm of the MI team.

Bachelor Of Arts (Ba), History

Education record