Responsible for overseeing the delivery of energy efficiency (SHDF, LADS and HUGS) programmes in the SDDC catchment area.

Supporting business change initiatives within local authority

Employed within the IS team to provide business analysis and project management support to the wider business.Worked directly with Customer services and offshore support to build new business processes that would significantly reduce the time taken to create and maintain Customer trading accounts and supported the new team to achieve the expected KPI's.Supported initiative to retire and consolidate business brands by liaising with internal stakeholders and external supplier and recording the required changes to customer facing transactional documentation.Co-ordinated work to identify user-stories and formalise business processes that would allow the development of systems to manage Customer account maintenance requests and drawing up new process maps to document both the 'as is' and 'to be' processes.Supported Customer service functions by outlining processes to improve operations, resolving issues which deliver improved Customer service and reduced faulty product returns.Proactively identified and improved internal processes around the handling of customer correspondence and finance activities building positive relationships as a result.Provided assistance and support to accounts receivable functions resulting in improved cash flow. Assisted PMO to deliver legal entity change project and taking responsibility for maintaining business continuity and compliance with legislation.Specification and release testing of new workflows to handle internal action requests within legacy software .Worked with senior internal stakeholders to develop documented business processes to support the implementation of a revised Customer loyalty programme.Responsible for account liaison with third-party printers, re-establishing relationships lost following merger and worked with group head of procurement to negotiate contract extension.Joined internal health and safety committee and gained St Johns Ambulance First Aid qualification.

TTS were acquired by RMER Oct 2019 as part of a change of legal entity.

Led cross-functional teams to analyse and understand the operational impacts and opportunities of electronic document management technology change.Proposed and supported business change using MS Sharepoint to receive, record and distribute inbound mail.Re-energised a moribund project to update and expand the use of SharePoint and enable structured document storage and retrieval.Proposed measures to reduce expenditure on outbound mailing by c.£50k p.a.Implemented document back-scanning project which released >100m2 of floor space and identified potential for additional savings as core IT systems were replaced/ upgraded.Re-wrote and improved the corporate document management policy to accommodate GDPR legislation.Identified the need for and recommended appointment of a data protection officer reporting to the council Chief Executive.Documented 'as-is' and 'to be' document management processes in final report to board.Proposed IT solution to address inefficiencies in employee time and attendance recording which would result in quantifiable reductions in staff administration and management monitoring commitments.Implemented central document register to hold information about all official council records and ensure version control.Assessed business systems and processes, identifying areas that could be improved to support future growth, including housing management, planning, environmental services and media relations.

Implementation of project management protocols within a housing association.Re-qualified PRINCE2 practitioner and currently acting in a PMO role using PIAB project documentation software and MS project planning tools.Projects included mobile device management software and remote working, EDMS (Kofax/ Wisdom) and Keystone asset management system.Development of ServiceTrack repairs appointment and scheduling application and roll out of tablet devices to operatives.Business process analysis and preparation for the adoption of Orchard Housing management system Community Action Solution ASB module.

IT project management to PRINCE2 and HOLCIM internal methodologies (PM).Headed project to install hardware to capture weights at all company weighbridges and returning data to ERP to record the transaction.Investigated and installed ANPR trial with the objective of assessing the potential for improving vehicle routing within busy quarry environments.Provided ongoing assistance to support new acquisitions transitioning to OneWorld ERP.

Driving the implementation of JD Edwards OneWorld into midlands region of the business.Delivering initial system familiarisation that prepared users prior to specialist training in process areas.Product manufacturing data setup including bill of materials and pricing preparation.On-site user support during system implementation and immediate post-implementation period.

Production, commercial and health and safety of a highly profitable urban asphalt and recycling production unit.

Responsible for the production of asphalt products and rail borne distribution of aggregates at five locations across the south midlands. Returned two units from loss making position to significant profitability within 18 months.

On site liaison with customers at significant civil engineering projects where our company were suppliers. A41 Berkhamstead by-pass, M11/ M25 resurfacing, M27 Resurfacing, M1 J9 etc. Major improvement in communication and resolution of haulage claim recovery resulted.