Alistair Risbert Email & Phone Number

Toronto, Canada Area

As the Senior Manager I have the accountability to oversee the operations for a number of Bell Business Market customers.- Managed a team of managers and technical support specialists.- Maintained the customers confidence in our service by acquiring an extensive knowledge of the the business and IT requirements.- Provided leadership and guidance to the.

Toronto, Ontario

As the Client Service Operations Manager I have the responsibility of overseeing the progress and resolution of Problems and Major Incidents. In addition to this:- Maintain the relationships with customers and vendors to ensure the highest quality of service.- Correspondence with the customer vendor management team to ensure that occurrences are managed.

Toronto, Ontario

 Trouble shooting and analysis of network behavior to prevent/resolve service disruptions in an efficient manner. Worked with Architects and Project managers to permit timely delivery of effective solutions Worked with management team to ensure documentation is kept accurate and up to date Educated Level 1 support team on current and up coming.

100 Wynford Drive

- Level 1 and 2 evaluation and diagnosis of incoming incidents.- Worked with telecommunications companies globally to analyze and resolve incidents.- Addressed chronic matters through Problem management to prevent critical service disruptions.- Maintained customer relations and satisfaction.

Toronto, Ontario, Canada

- Worked on the DMS 100 to troubleshoot Residential and Business voice issues- Investigated and contributed to repairs for Bell DSL services- Worked on Hunt Groups and legacy Voice services.- Engaged with Bell Translations to investigate Long distance issues.