Alistair Weir Email & Phone Number

Margate, Gb

London, England, United Kingdom

London, England, United Kingdom

Utrecht, Netherlands

Responsibilities: I collaborated with other teams to undertake an expert review on a patient bedside monitor’s user interface (UI) and its instructions for use. My role was to identify potential problems and offer recommendations to improve the UI and instructions. I delivered effective insights for the client by incorporating various cognitive psychological theories of UX design principles, including the Gestalt Principles, Weber’s Law and Shneiderman's ‘Eight Golden Rules-of-UI Design’. Users found the manual used complex language and confusing information architecture. Empathising with the user, I designed recommendations by adjusting the language, text, and layout to solve user issues. I gathered, interpreted, and presented test data while leading moderated qualitative studies. I created and edited technical proposals, reports, and user-interface specifications.

Haywards Heath, England, United Kingdom

Responsibilities: I was responsible for preparing and writing the ‘Research Roundup’ email sent to thousands of (NAHT) members fortnightly (as well as uploaded to the website). This involved researching, collecting, editing, and compiling statistics, data, and articles to include in the roundup. Alongside this, I authored ad-hoc research reports as directed by the Senior Policy Research Analyst and produced and circulated the weekly web-based update on government consultations, including researching all relevant releases.

Poole, England, United Kingdom

Responsibilities: Working from the operations room, my role was to keep clients travelling in dangerous areas of the world safe. I monitored clients through the company’s app (Solace Secure), used by clients globally, which allowed us to advise them of events that may impact them. I monitored security events globally and then screened, prioritised, graded, and published security alerts into Solace Secure. I problem solved on the spot when issues arose on the other side of the world. I coordinated multi-team responses to these issues (e.g., last-minute changes on clients’ itineraries) from the operations room. Customers intending to travel (or already on location) required security advice, security protection, and journey management from us. I wrote and edited reports on specific global events (e.g., political coups, political riots, military events, terrorism threats) relating to their travel through conducting online analysis and research. I arranged on-the-ground security protection by scoping, proposing, contracting, and planning with our partners globally. Client liaison was of the utmost importance regarding their security requirements, management of their expectations, and delivery of superior operational outcomes. I proactively developed and maintained a professional-client relationship with clients whilst ensuring all contractually agreed responsibilities were delivered within operational timeframes.

Reading, United Kingdom

Skills Learnt & Developed: Working under pressure; multi-tasking; working to strict government processes; attention to detail; customer service. During the Payment Protection Insurance (PPI) investigation expansion in the UK, I investigated customer complaints relating to the miss-selling of PPI on their bank loans, credit cards and mortgages. The role required digging for relevant data and documentation in multiple programs so the case met set service requirements for a fair outcome to the customer. Strict processes and procedures were required to be followed in a timely and efficient manner while ensuring full compliance was met with policies as outlined by the bank. Therefore faultless attention to detail when submitting case files was required.

Wellington, New Zealand

Skills Learnt & Developed: Understanding of Acts of Parliament; process improvement; user experience research; UXR; stakeholder management; collaboration; written communication; composing SOPs; editing documentation; verbal communication; spotting trends; predicting future problems; problem-solving; critical thinking; Microsoft Excel (Pivot Charts & Pivot Tables, Formulas) & Visio. I dealt with and was required to have an understanding, of the New Zealand Official Information Act 1982 (OIA). Moreover, I developed knowledge surrounding the release of information, Privacy Act requests, and data requests. My task was to review the previous, outdated reporting system and to build a new and more accurate commentary structure for the OIA Team. This required identifying problems in the framework and researching what was needed through discussions with management and the team members. Once all the feedback was gathered, I designed a new streamlined process that involved collaborating with other teams such as the Business Information Unit (BIU). Alongside this, I was part of the delivery team that designed and implemented the process to successfully action over 1,500 backlog requests in 5 months while still processing the business as usual OIA requests within 20 working days. I was expected to manage and produce the statistics for this project, therefore I produced daily, weekly, and quarterly reports as well as dashboard reports.Within this role, I developed skills in using my resourcefulness, critical thinking, and logical questioning to arrive at a sound conclusion where there may not be an easy/obvious solution. As well as this, I developed and maintained effective relationships (via phone/email/face to face) with internal and external staff including multiple business & managerial levels.

Wellington, New Zealand

Skills Learnt & Developed: Customer service, complaint management, resilience, portfolio management, complaint resolution, verbal and written communication. Customers of the Earthquake Commission (EQC), who were living in broken homes caused by the Christchurch earthquakes, were often stressed, tired and angry about how the department was processing their claim. My role was to look after a caseload of customers and be their first point of contact over the telephone. - Conveyed complex insurance issues to customers in a jargon-free way to understand over the telephone.- Headed and replied to the internal email system, ‘AskUs’, used for other members of staff within the EQC to ask questions. Delegated emails and responded to and prioritised the workflow of emails into the inbox. - Had an in-depth knowledge of the insurance market in New Zealand, as well as EQCprotocols, policies and procedures.- Worked towards set service standards, KPIs and deadlines.- Had to adapt to an ever-changing office environment with new protocols and procedures being developed.

Winchester, England, United Kingdom

Skills Learnt & Developed: Working under intense emotional pressure, thinking on my feet, decision making, communication, multi-tasking. I was the first point of contact (after the operator) when a member of the public dialled 999 asking for an ambulance. My role was to gather all the relevant information (what happened and address) which then informed the dispatch team and ambulance crew. Callers were often in a mix of extreme emotions that included distress, anger and sadness; so I was required to talk callers 'down' from their emotional state to a more rational and calm manner. Communication, therefore, was of the utmost importance: verbal through talking to the caller, and written when communicating with dispatch and the crews. Multi-tasking was another key skill I developed, especially when under intense on the spot pressure. Calls I received included delivering babies over the telephone, talking a caller through how to conduct CPR on a patient and road traffic collisions.

Master Of Science - Ms, Applied Cognitive Psychology, Merit

I learned the cognitive psychology theory and application underpinning the user-experience writing, design and research principles. Key.

Graduate Honours Interdisciplinary Seminars, Multi/Interdisciplinary Studies

I, and other masters’ students, brought our specialities to collaboratively identify solutions to real-world social issues. I researched.

Bachelor Of Arts - Ba, Linguistics, 1St

I explored the science, theory, philosophy, and psychology of language and approached language from a range of viewpoints, including.