Business Consultancy, helping organisations maximise their potential through effective People Strategy.

Working in Partnership with the Managing Director to:Relationship manage key Hospitality Accounts.Develop Talent solutions arm of the business, including L and D consultancy provision

• Reported to the CEO in strategically directing the people function across the property collection• Analysed operations to identify gaps and implement continuous service improvement strategies• Assumed responsibility for the HR team and supported General Managers to execute strategies• Led a property refurbishment with the HR Manager, including team redeployment and logistics• Managed conflict resolution during redeployment using emotional intelligence and listening• Revised induction programmes and compiled development plans for deployed personnel• Introduced a cycle of Head of Department meetings to focus on key areas of operations• Redesigned the recruitment strategy with a focus on EVP adverts and agency relationships• Elected as Chair of the Mere Health & Safety Committee to mitigate any future incidents• Recruited a new team for a reopening within 5 months, with new SOPs and people strategy• Established a new KPI framework, which enabled personnel to contribute towards objectives• Introduced performance reviews and trained Heads of Department in periodic appraisals• Embedded a Leading People Strategy to inspire and grow the team during the employee journey• Designed and managed a framework for L&D to develop employee capabilities and skills• Co-developed training opportunities with Unit General Managers to resolve skills gaps• Developed an improved Employee Engagement Program working with Unit GM’s and HODs• Delivered a Management Development Program in 2017 with second cohort to launch in 2018• Liaised with suppliers to develop a Learning Management System & Employee Benefits Strategy• Launched the employee forum ’Team Talk’ and led a ‘Team Catering and Facilities’ project

• Established and drove the UK arm of the business utilising extensive industry contacts• Introduced the concept to prospective members within all hospitality segments • Negotiated and signed up the first international group with strong presence in the UK

• Established the business to provide a range of clients with leadership and development programs• Delivered training programs on emotional intelligence, resilience, assertiveness and soft skills

• Managed a 194 room hotel with Filini Restaurant, White Bar and Arc Health & Fitness Club• Led multi-skilled teams to deliver KPIs and contribute to achieving operational excellence• Delivered significant revenue growth on the previous year through effective strategies

• Led on team KPI achievement across budget, HR , products, capital plan, CSR & legal• Managed The Atlantic Tower with 225 rooms, meeting rooms, bars and restaurants• Galvanised sales and services to restore the hotel as a key property in the marketplace• Increased revenue against the previous year and regained AA 4-star rating

Supported the Association membership by influencing key stakeholders in the City's Visitor Economy, profiling members views and keeping our collective interests at the forefront of the City decision makers minds. A voluntary role.

Chairman of the Midlands Association of Restauranteurs, Caterers and Hoteliers,having been an active member of the Executive committee for 2 years prior. Providing a face to the association, representing members on multiple local and National platforms. Marche is the Largest Hoteliers Association in the UK outside of London.