Alistair Dsilva Email & Phone Number

London

London, United Kingdom

As the Assistant IT Director my job responsibilities include managing and administering the Hotels IT Systems ensuring smooth operation of Hotel IT infrastructure. Providing highest and professional level of Technical Support to Guests both leisure and corporate and supporting the Hotel staff. The Four Seasons Hotel comprises of 141 guest rooms, Award winning Quadrato restaurant & Bar, Spa Treatment SuiteDuties: • Managing a Team of 2 technical staff. • Strengthening the IT infrastructure through implementing new technologies. • Responsible for hardware and software installation, maintenance and repair. • Performing routine audits of systems and software. • Manage the IT budgets and expenditure on hardware and software. • Developing & maintaining the company IT systems, software and databases. • Recommending and implementing improvements and efficiency • Reporting to the Regional IT Director . • Having excellent time management, confidentiality & communication skills. • Having strong IT, commercial, planning and budgeting skills. • Management of server software and associated backup routines. • To evaluate, test, advise, train and support I.T. related projects. • Procurement of IT hardware, software and maintenance products & services. • Writing documentation for ICT procedures, security and disaster recovery. • Maintaining documentation of changes regarding users, functions & systems. • Managing the internal & hosted network infrastructure including: firewalls, switches and telephony.• Maintaining Opera Property Management System • Maintaining Micros 9700 Point of Sales System • Maintenance and upkeep of all Hotel Server Hardware, Desktops, Laptops, Printer

London, United Kingdom

• Administrating & managing IT infrastructure• Managing HP Proliant Servers on Server 2003/2008 Platform• Microsoft Exchange• VMWARE ESXi 4.1• LAN/WAN Cisco Catalyst Switches 2900/3500/4500.

Working in the GTAC department (Global Technical Access Centre). Handling customer support for Troubleshooting technical software Issues. Job profile includes troubleshooting application Errors to our clients using our Procurement software's and also supporting Solid Edge CAD/CAM Software Installation & Licensing Issues. Creating Tickets, tracking & resolving Issues in a timely manner.• Also getting self trained for an upcoming project in TCC(Team Center Community) Support which is a UGS/SIEMENS proprietary application which includes integration of Windows Active Directory, Share Point Server 2007 & some knowledge of MS Exchange. Currently attained CCNA certification UGS is committed to creating the solutions in engineering fields. CAD CAM software’s like NX, Solid Edge, Team center etcUGS has been recently acquired by SIEMENS and is now known as SIEMENS PLM Software

Networks- LAN, WAN, VPN technology• Experience in networking Topology• Setting up wireless networks and wireless security (WEP/WPA/WPA2)• Configuration of wired and wireless routers, wired and wireless network adapters (NICs), firewall configuration, wired and wireless print servers, range expanders, switches and hubs• Experience in managing network devices and cabling system• Hardware: strong background in PC• Operating Systems: Windows 95/98/ME/XP/NT/2000, • Independently performs and leads complex technical tasks• Ability to work within a team, under pressure and multitasking environment• Self motivated• Excellent written and oral communication skills in English• Excellent interpersonal skillsProviding technical assistance to our customers using SOHO (Small office Home office) LINKSYS products. LINKSYS is a sub division of CISCO. My job profile included providing technical support for our internet based wireless products like wireless internet routers,cameras,wireless NIC,wireless gateways & Bridges gaming adapters etc..Updating knowledge base, testing product in the lab for bugs.Was a part of the Research and Development Team(R&D)in the organizationWork along with trainers and team mentors works round the clock in order to find the issues and Replicate them in the lab to find the solution and root cause for the problemWas a part of the PSI Team (Product survey Information): Responsible to collect the information about the product so as to check the most commonly occurring problem, environmental factors responsible for the affecting the performance of the product and then providing a detailed feed back to Client.Was a part of the PKI Team (Product Known Issues): Responsible for creating a data base which contains information about most commonly occurring issues with the product. A set of cases are investigated and the relevant data is forwarded to the client.

Served as Computer Hardware Engineer.Job Profile included troubleshooting computer hardware and software related Issues.Installation of Operating Systems & other software like MS Office etc. Assembling computer systems, Troubleshooting Hardware issues.Repairing and maintaining inkjet and dot matrix printers, basic Network troubleshooting and providing A+ training to new employees in the organization

Job Profile included troubleshooting computer hardware and software related Issues(Win 98,2000,XP).Installation of Operating Systems & other software like MS Office etc. Assembling computer systems,Troubleshooting Hardware issues, repairing and maintaining HP inkjet, LaserJet and dot matrix printers. Also served as Resident Engineer at various Manufacturing hubs, basic Network troubleshooting of Peer to Peer & Client Server Win 2000 Server Networks. Also providing A+ Computer Hardware training for fresh candidates

Bachelor Of Arts, English

Activities and Societies: Participated in various quizzes, at school and college level Won Silver medal for various athletic events.

B.A English; H.S.S.C.E; Of Higher; S.S.C.E, 2005; The; Education; The

English

High School