Alistair H. Email & Phone Number

Vancouver, Bc, Ca

Assisted the Information Systems team with the support of Sage X3 ERP, Salesforce CRM and respective integration components and business intelligence.• Deployed Salesforce Community Cloud to serve as an e-commerce and customer portal with bidirectional ERP integration using customized Visualforce pages developed with Apex code to accommodate complex pricing structures and business process. • Developed integration between Sage X3 ERP and SAP Concur expense management services using SQL Server Integration Services (SSIS) and C#.• Deployed Salesforce Service Cloud with accompanying Community Cloud, including migration of all historical records from the retired case management system.

Vancouver, Canada Area

Promoted to team lead of the expanding applications team to ensure the existing “mid-market” ERP continued to accommodate the rapid development of the third most fastest growing company in Canada during the multi-year project to deploy a higher tier ERP. Responsibilities: • Tier 3 Support • Systems Administration - User Maintenance - Microsoft SQL (Configuration and DR Planning) - Microsoft Server Deployment and Maintenance • Business Intelligence - SSIS and SQL Reporting - Workflow based Reporting (Multiple events, triggering reports distributed worldwide) - Crystal Reports • Business Analysis - Doubled worldwide manufacturing capacity - Tripled worldwide distribution capacity, including cross-border compliancy - Developed reporting procedure and policy - Accommodate globally unique requirements - Data policy enforcement across multiple platforms • Develop and maintain a team of “catch-all” systems analysts to lead miscellaneous projects.

Vancouver, Canada Area

Prior to merging with BAASS Business Solutions, Plus Computer Solutions (Plus) was a top-tier Sage partner, delivering ERP and CRM implementations, including a full money-back guarantee and long-term support plans.• Work with Clients to Identify, Design and Execute Projects with Quantifiable Results• Assess Site Resources and Assist IT Staff Where Deficient• Project Management• Classroom Training for Sage and 3rd Party Products• Technical Support for Customers and Consultants• Maintain Technical Proficiency and Certifications for All Supported Products• Industry Related Blog Contributions• Software Development• Business Intelligence

Vancouver, Canada Area

Prince Rupert, Bc

Prince Rupert, Bc

Creative Systems was a multifaceted organization, the likes of which are rarely found outside of small communities. The portfolio of supported products was so diversified, that in comparison to the modern grouping and standardization of technologies, it’s unlikely you’d find such a combination today.• Management/Software Consulting• Regionalized 3rd Party Enterprise Support (Examples: Pitney Bowes, Dell, HP, Epson, Lexmark)• Internet Service Provider

Prince Rupert, Bc

Vancouver, Canada Area

Finding value in new and existing enterprise environments with measurable results, including effective and repeatable total cost calculations to show how corporate spending translates into returns. Creating enterprise architecture that truly becomes one with the enterprise.• Enterprise Architecture• Software Development• ERP/CRM Analysis, Development & Deployment• Business Intelligence• Project Management