Core Responsibilities: • Collaborated with diverse clients to maintain and enhance IT infrastructures whilst leveraging technology to boost operational efficiency.• Served as site manager for a mid-sized architecture firm and a small housing association, providing strategic IT guidance and overseeing service management to align with organisational goals.• Delivered onsite infrastructure support for Waterstons' largest client assist internal IT team with technical escalations and minor projects.• Delivered specialised knowledge as a subject matter expert in Mimecast to elevate email security and compliance.Key Achievements: • Provided expert-level guidance to clients in achieving and maintaining Cyber Essentials Plus certification to strengthen their cybersecurity posture.• Conducted comprehensive IT audits to inform service management proposals and foster alignment with best practices and client requirements.

• Administered Active Directory and Microsoft Exchange to ensure secure and efficient user and email management.• Maintained data/system integrity via effective management of Windows Server security protocols, backup procedures, and restoration processes Key Achievements: • Oversaw the configuration and maintenance of Mimecast services to boost email security and continuity.• Resolved second- and third-line support calls to maintain high levels of user satisfaction and system uptime.• Provided out-of-hours emergency on-call support with a focus on addressing critical incidents.• Managed the development and test environment comprising over 100 servers to support ongoing projects and testing initiatives.

• Managed and resolved first- and second-line support calls to drive timely assistance and issue resolution for end-users.• Identified and addressed incidents during out-of-hours periods to uphold continuous service availability.Key Achievements: • Arranged effective training and development programmes for team members to bolster their knowledge and service desk performance.• Guided a client-facing project involving Google Apps to facilitate effective collaboration and communication solutions.

• Administrating the accounts of over 100,000 members of the Chocolate Tasting Club.• Processing the incoming mail and managing deliveries to the headquarters.• Direct selling to customers of Hotel Chocolat and the Chocolate Tasting Club.

• Seasonal work, minimum of 3 months each summer.• Responsible for training all new short-term staff on harvest team.• Chosen to represent the company in a career profile.