Veronica Moran Email & Phone Number

Dublin, County Dublin, Ireland

Key ResponsibilitiesOperations Manager:- Oversee daily operations in alignment with SLAs defined in the SOW, ensuring compliance and efficiency.- Proactively identify, escalate, and manage business risks communicating timely updates to clients and senior management.- Cultivate and maintain strong, trusted relationships with clients in specific markets and collaborate closely with the Vendor Management team.- Collaborate with operations leaders across multiple shifts… Show more Key ResponsibilitiesOperations Manager:- Oversee daily operations in alignment with SLAs defined in the SOW, ensuring compliance and efficiency.- Proactively identify, escalate, and manage business risks communicating timely updates to clients and senior management.- Cultivate and maintain strong, trusted relationships with clients in specific markets and collaborate closely with the Vendor Management team.- Collaborate with operations leaders across multiple shifts, serving as a key escalation contact for specific teams, markets, and regions.- Develop and implement capacity management plans to optimize team performance and overall delivery.- Design and execute Learning & Development plans for all operations team members to foster growth and skill enhancement.As a Project Manager:- Partner with cross-functional stakeholders, both internally and externally (including Markets, Policy, Quality, Training, and WFCM), to facilitate outsourcing operations.- Collaborate with the client’s Change Delivery team to manage project requests, including new workflow migrations, enhancements, tooling improvements, and process changes.- Prepare workflows for upcoming launches, ensuring teams meet timelines and deliverables.- Define project scope, goals, and deliverables, and monitor project progress to ensure alignment with objectives.- Provide daily updates to clients through tracking systems. - Review and present weekly business reviews (WBR) and monthly business reviews (MBR).- Coordinate with internal teams to ensure seamless project delivery without disrupting daily operations, keeping sites and teams informed of project timelines and tracking deliverables. Show less

Ireland

Main Responsibilities: • Responsible for building client relationship.• Take accountability for team and market performance and create action plans to address non-delivery.• Attend and participate all necessary business meetings.• Scheduling and Resource Planning including approving and managing holiday requests.• Build loyalty within the team and directly impact performance and productivity improvements.• Lead and motivate staff members and manage the development and… Show more Main Responsibilities: • Responsible for building client relationship.• Take accountability for team and market performance and create action plans to address non-delivery.• Attend and participate all necessary business meetings.• Scheduling and Resource Planning including approving and managing holiday requests.• Build loyalty within the team and directly impact performance and productivity improvements.• Lead and motivate staff members and manage the development and performance of each member of the team.• Set clear goals for staff members and manage and assess Team members against goals.• Provide constructive feedback in a timely manner.• Deal with non-performance in accordance with policies.• Responsible for the motivation and leadership of all team members.• Manage Team members and act as point of contact and escalation for any staff members’ issues.• Flagging and managing changes in capacity due to resourcing (holidays) or volume changes.• Ensuring that the SLAs for timeliness, accuracy and quality are met.• Monitoring KPIs on a daily basis • Perform all Services in a professional manner to the client satisfaction.• Provide written reports to Manager and when requested.• Being pro-active and seek out and recommend process improvements to the client in order to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.• Owns and maintains the individual and team productivity trackers.• Train teams/new team members on how to use individual trackers.• Complete weekly and monthly productivity reports.• Delivers Team Huddles.• Coordinate with evening Team leaders to ensure required coverage for markets.• Provides insights and analysis on team performance.• Follow up on any tasks/bugs that affect productivity. Show less

Ireland

Main Responsibilities: -Investigating and resolving reported issues via ticketing system. - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site. - Becoming and remain knowledgeable about client’s products and community standards. - Using market specific knowledge and insights to find scalable solutions to improve policies. - Gathering, analysing and utilising relevant data to develop ways to improve the overall user experience. -… Show more Main Responsibilities: -Investigating and resolving reported issues via ticketing system. - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site. - Becoming and remain knowledgeable about client’s products and community standards. - Using market specific knowledge and insights to find scalable solutions to improve policies. - Gathering, analysing and utilising relevant data to develop ways to improve the overall user experience. - Recognising trends, patterns and escalating issues outside the company policy to the global team -Identifying inefficiencies in workflows and suggest solutions. -Consistently hit KPIs on time. Show less

County Dublin, Ireland

Key responsibilities: Proactively identifying and solving complex problems that impact management and business direction for a new online business startup.Providing management reporting including year to year actual against budget, debt management, sales reports, product distribution, inventory control and other compliance reports.Generating increase in revenue through distributed online marketing, increasing web traffic.Identifying market product demands and customer trends to… Show more Key responsibilities: Proactively identifying and solving complex problems that impact management and business direction for a new online business startup.Providing management reporting including year to year actual against budget, debt management, sales reports, product distribution, inventory control and other compliance reports.Generating increase in revenue through distributed online marketing, increasing web traffic.Identifying market product demands and customer trends to bring in new customers and retail existing ones for sustainable profits.Managing invoices, emails, calls and office duties daily.Increase company revenue by 20% through marketing strategies on social media and online selling platforms.Coordinating operations for consistent distribution and advertisement of products, resulting in 20% increase on sales Show less

County Dublin, Ireland

Key Responsibilities:Managing over 30 members of staff.Managing general operation Office duties such as audits, maintenance of CRM system, in-house databases, inventory control sheet, lay-outs and promotion changing control.Handling day-to-day office activities and operations including managing timetables and roster, quality control report writing, incident in store report, maintenance report and cash control daily report.Implementing strategic staff scheduling focused on… Show more Key Responsibilities:Managing over 30 members of staff.Managing general operation Office duties such as audits, maintenance of CRM system, in-house databases, inventory control sheet, lay-outs and promotion changing control.Handling day-to-day office activities and operations including managing timetables and roster, quality control report writing, incident in store report, maintenance report and cash control daily report.Implementing strategic staff scheduling focused on improved productivity and cost-effectiveness.Monitoring in-store database to keep track of store inventories, hourly turnover checks and KPI's to guarantee that Lidl store productivity plan is carried out.Managing weekly promotional activities.Planning and executing productivity projects to increase turnover in Lidl store.Organising monthly business meetings and staff training.Coordinating and planning rollouts of new retail displays, key generic and promotional messaging, keeping up to date promotional offers.Executing effective marketing strategies to attract and keep loyal customers and increase sales. Show less

County Dublin, Ireland

Key responsibilities:Monitoring and evaluated Lidl market trends to best-meet consumer demand.Maintaining all office files, both electronic and hard copies.Producing accurate office files, updating spreadsheets and crafting presentations to support executives and boost team efficiency.Maintaining of Lidl products and supplier database.Preparing daily, weekly and monthly reports for internal departments and international counterparts in Germany.Managing incoming… Show more Key responsibilities:Monitoring and evaluated Lidl market trends to best-meet consumer demand.Maintaining all office files, both electronic and hard copies.Producing accurate office files, updating spreadsheets and crafting presentations to support executives and boost team efficiency.Maintaining of Lidl products and supplier database.Preparing daily, weekly and monthly reports for internal departments and international counterparts in Germany.Managing incoming calls/emails professionally.Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.Archiving paper and electronic file management.Assisting line manager with administration duties and projects. Show less

County Dublin, Ireland

Key Responsibilities:Managing and storing vendors' contracts and invoices.Managing daily office operations and equipment maintenance.Receiving and screening high volume of internal and external communications, including email and mail.Organising files, developing spreadsheets, faxing reports and scanning documents.Providing administrative support to partners and senior associates including diary management and travel arrangements.Arranging and attending meetings… Show more Key Responsibilities:Managing and storing vendors' contracts and invoices.Managing daily office operations and equipment maintenance.Receiving and screening high volume of internal and external communications, including email and mail.Organising files, developing spreadsheets, faxing reports and scanning documents.Providing administrative support to partners and senior associates including diary management and travel arrangements.Arranging and attending meetings, preparing agendas, preparing briefing notes, minute taking, report writing and managing timetables.Improving office efficiency, managing client correspondence, record tracking and data communications. Show less

Caracas, Venezuela

Key Responsibilities:Analysing marketing information including market trends, pricing, competitor analysis, product specification and demographic data.Increasing engagement and driving new customer acquisitions, developing and implementing social media strategies, developing and monitoring marketing programs across channels.Planning and executed internal and external events.Maintaining complete database of all files, contacts and project materials.Coordinating meetings… Show more Key Responsibilities:Analysing marketing information including market trends, pricing, competitor analysis, product specification and demographic data.Increasing engagement and driving new customer acquisitions, developing and implementing social media strategies, developing and monitoring marketing programs across channels.Planning and executed internal and external events.Maintaining complete database of all files, contacts and project materials.Coordinating meetings between project members and clients to develop ideas, discuss progress and set goals.Sourcing vendors for services such as video production as well as materials to complete marketing objectives. Show less

Caracas, Venezuela

Key responsibilities:Coordinating meetings between project members and clients to develop ideas, discuss progress and set goals.Assisting in creation of pre-season marketing plans to support department and divisional strategies.Organising files, developing spreadsheets, faxing reports and scanning and archiving documents.

Caracas, Venezuela

Key responsibilities:Managing daily calendar for the Marketing Coordinator, VP and Marketing director of Wendy's fast food chain.Analysing other fast food chain by personally checking customer service, prices, offers, new products, type of customers, quality of food among other market analysis.Creating Excel spreadsheets to outline sales per store across country.Sending weekly Marketing material and memorandum to stores across country.Scheduling and confirming appointments… Show more Key responsibilities:Managing daily calendar for the Marketing Coordinator, VP and Marketing director of Wendy's fast food chain.Analysing other fast food chain by personally checking customer service, prices, offers, new products, type of customers, quality of food among other market analysis.Creating Excel spreadsheets to outline sales per store across country.Sending weekly Marketing material and memorandum to stores across country.Scheduling and confirming appointments for the entire Marketing and advertisement management team.Participating in focus groups and brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.Setting up, completing and tracking customer surveys for local, regional and national campaigns and entering information into computer system.Making copies, sending faxes and handling all incoming and outgoing correspondence. Show less

Pg Global Capital Markets, Development Economics And International Markets Focused On Financial Risks., Level 9

Activities and Societies: Trained on key areas such as financial theory, products and markets, mathematical foundations and risk.

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, Level 8

Activities and Societies: Led projects to expand any business clientele, including Business to Business and Business to Customers.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General, Level 7

Activities and Societies: Marketing and Administration • Marketing • Administration • HR • Advertising

Education record

Diploma Of Education, Project Management