Dedicated financial expert with a proven track record in helping individuals achieve their financial goals through tailored loan solutions. Leveraging a robust understanding of the lending landscape, I specialize in guiding clients through the loan application process, ensuring a seamless experience from start to finish.

To assume overall responsibility to develop and grow the revenue and key clients’ base of the Company.4 Key Values1) Competence – has the knowledge and capacity to carry out and perform the assigned tasks asrepresented to the Management, always ensuring that the interest of the Company is protectedand in compliance to lawful practices.2) Diligence – Willing to invest time and energy to complete each task assigned completely andthoroughly, within the time frame given.3) Integrity/ Honesty – Always having a clear conscience while serving the Company and notindulging in acts which compromises and taints one’s character.4) Friendliness – Always adopt an open and friendly disposition and manners of communicationwhen liaising with internal or external parties.

Developing and maintaining strong and trustworthy relationships to clients within e-commerce, fashion and retail industry.Liaising with current customers in the company's target markets on a regular basis to ensure that they continue to be satisfied with the service provided.

Managing the entire sales cycle from finding a client to securing a deal.Unearthing new sales opportunities through networking and turn them into long term partnerships.Responsible for managing several accounts and often being the face of the company to many clients.

Identifying business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.Selling products by establishing contact and developing relationships with prospects; recommending solutions.Maintaining relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.

Providing quotations, customer care and support to preferred customers by keeping customers up to date with the latest promotions and services.Ensuring all requests, queries and complaints of customers are responded in a timely and professional mannerDeveloping new business contacts and sourcing for potential customers by actively participating in conferences, exhibitions, community activities and networking events.Preparing weekly reports and conducting regular research to improve team performance.

Managing a high-volume workload within a deadline-driven environment. Resolving an average of 200 shipment exceptions in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).Assisting team manager with procurement & technical support.

Assisting customer inquiries, issues and complaints by providing effective feedback and forwarding them to the relevant departments.Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Attending to an average of 500 calls per week.Acting as main contact point for deliveries to other countries (shipment tracking).

Providing prompt and courteous customer service in a call center setting. Establishing and maintaining contacts with new and existing customers as per the direction of the supervisor. Helping customers with new orders and credit applicationEntering and updating new customer details in the customer relationship management software according to administrative guidelines.