Newsletter writer and editor for various entities. Health care advisor to community. Proficient in technical medical and dental editing. Experience as clinical dental hygienist, dental pharmaceutical sales rep and manager, dental practice manager and business development. Utilize adult learning principles in writing training programs for Scherer Laboratories, North American Bancard, Comerica Bank, Great Expressions Dental, Smile America, Dentrix Dental Systems Software. I currently write articles on Happiness for Carolina Arbors Times, and previously edited this newsletter. In my consulting practice I wrote a monthly newsletter entitled Efficieny Tips that generated 10% increase in new clients and repeat business consistently. I am passionate about improving health and in developing written communications that are factually correct and easy for adults to comprehend. I am creative in organizing written information so that it is intuitive and impactful. Author of "How to Keep Good Employees" and pamphlets on how to be more efficient at managing time and email. Submitted Secretary reports for over 10 years in volunteer homeowners association. Adult continuing education instructor on communication and emotional intelligence. Happiness training class instructor.

Employee/Employer coaching, communication skills training, emotional intelligence application at work, conflict resolution. Develop content and facilitation of zoom and in-person training.

In person workshop facilitator and HR trainer specializing in communication, emotional intelligence, conflict resolution, employee engagement

Change management, communications, development, training. Needs analysis, solution development and implementation to increase business effectiveness and efficiency. Coordinating technology with business processes resulting in less redundancy and greater operational efficiency in critical business processes.

"Every Obstacle is an Opportunity"We help business owners who are frustrated managing employee relations headaches. They are concerned that un-engaged employees are providing poor customer service and worried that their unhappy customers will leave.FACTS: It costs 5 times more to get a new customer than to keep one and 3 times the annual salary of an employee to replace them. In companies where onboarding is ad hoc, 33% of new employees look for a new job within 6 months.In companies with a well-structured onboarding program, 66% of new employees are likely to stay longer than 3 years.Areas of Expertise:*Employee Engagement*Conflict Resolution/Communication*Communication Audit/Culture Change*On-boarding, Engagement, Retention*Diversity Training*Multiple generation workforce expert. *Onboarding and talent management learning and development specialist.

Facilitator of professional development courses; in house and at client site. -Time Management-Effective Communication-Conflict Resolution-Change Management-Interviewing Techniques

Adult learning theory specialist. Partner with HR Department to teach leadership development to Faculty and Staff. Other Courses: Communications. Working Together Across Generations. Embracing Emotional Intelligence. Improving Personal Productivity. Time Management

Provided strategic guidance and staff development to further the mission of Howell Nature Center. Created strategic processes and procedures for human relations operations and organizational development. Assisted new CEO in refining business operations and employment practices during transition. Provided structure and compliance guidelines for hiring, on boarding, offboarding and employee handbook.

Developed and implemented initiatives to increase sales, customer retention and business profits.Improved inventory management, merchandising and increased effectiveness of merchandise displays.Coordinated business initiatives with downtown merchant promotions to increase foot traffic and drive sales.

Support learning and organizational development needs of the corporation with focus on changing the culture. Conducted strategic training needs analysis. Designed, developed, facilitated and maintained payment card industry curriculum for new employees. Responsible for new employee on-boarding development and facilitation. Redesigned, developed and facilitated continuous process improvement in the new employee orientation experience. Collaborated with IT compliance manager to evaluate, customize courses and launch new security awareness training curriculum; managed all functions associated with LMS and training programs. Supervised security awareness and anti-money laundering training. Developed and produced Certified Payment Professional orientation program resulting in increased passing rate of exam takers. In charge of multi-media training experiences for implementation of Ceridian myDAYFORCE HRIS. Developed and produced on-demand Anti Harassment Training for Employees.

Strategic consultant to Director of Small Groups and Guest Services Team. (Volunteer)Conducted comprehensive needs assessment to identify interventions needed to increase engagement in Sunday volunteer teams.Recommended Human Process Interventions.Cross functional training, team building and communications training with a culture change focus and in alignment with strategic vision and mission of the church.

Diversity Awareness Training project designed for use by Human Resources in a Train the Trainer experience. Project scope to follow the A.D.D.I.E. model and to accomplish the following objectives:1. After completing training, employees will be able to answer questions, which demonstrate overall awareness of how ZF defines diversity, and how diversity contributes to ZF’s corporate goals and objectives. Rating at least three out of five questions a three or above will demonstrate knowledge transfer.2. Diversity Actions: After training, ZF employees will demonstrate they know how to diffuse a potential diversity conflict when communicating by verbalizing the three points in the ALT Standard (Ask, Listen, and Tell).

-Responsible for creation, development and maintenance of all phases of all departmental training activities; web based and Instructor Led. -Acted as internal consultant to management and employees. Directed development, design and delivery of technical training curriculum resulting in improved operational effectiveness and efficiency.-Developed implementation plan of annual strategic email communication plan.-Act in advisory capacity in reviewing outgoing email communications, recommending necessary edits.-Supervised diverse, strategic cross functional teams in migration of Lotus Notes Databases to Microsoft SharePoint in accordance with organizational mission and goals. Designed collaborative work space on corporate intranet to increase efficiency and effectiveness in communication between clients and operations.-Established team goals to align with strategic corporate goals. Managed team tactical activities to result in achievement of annual performance objectives and departmental initiatives.

-Performance improvement, motivational and leadership training to supervisors in county government positions.-Communications training, conflict resolution training and other soft skills and performance improvement training.-Linked training solutions to strategic business goals to increase employee engagement and participation at all levels.

-Conducted client training needs assessments. Designed, produced and measured results of training programs and supplemental education material. Obtained consistent results of 50% increase in employee performance and engagement.-Planned and conducted effective client employee staff meetings to insure completion of strategic action items and progress towards organizational goals.-Increased productivity in the Office of General Counsel of a major Detroit area Medical Insurance Company through design and production of customized training on business process improvement.-Coached business owners on managing performance review process and metrics resulting in 30% increased employee retention and satisfaction scores.-Designed, developed and produced leadership/soft skills training curricula to corporate executives, business owners and supervisors in a variety of industries resulting in improved employee performance and organizational stability and sustainability.

-Standardized and systematized employee recruiting, interviewing, on-boarding process to decrease time spent by 20%.-Managed all aspects of talent acquisition and employee relations. Developed diversity, compensation and benefits administration programs. Developed simple HRIS to increase efficiency in managing transactional HR functions.•Developed client policy and procedures manual and employee handbook. Coached managers on implementation of employee relations programs to increase employee engagement, motivation and performance.•Using assessment tools, conducted analysis of organizational design and recommended improvement to more effectively align strategic business goals with organizational design and training and communication objectives.•Produced telephone communication training program. Increased conversion of incoming client phone calls to a scheduled clinic appointment by 12%.•Designed and trained business staff on internal marketing programs to maximize client satisfaction scores and improve new client acquisition by 20%.•Created and implemented program to increase revenue at point of sale 20% in 6 locations. Indirectly managed 83 employees. Improved human performance through team building exercises and workshops.•Developed and implemented interventions to improve communications during change management thereby minimizing barriers to success.

-Managed end to end trade show exhibits and booth management for Dentrix Dental Practice Management Software-Developed and trained employees on use of internal marketing programs (referral based) to maximize client acquisition and retention.-Improved efficiency of EMR and PHI conversion processes and procedures by 20%.-Developed and implemented mitigation strategy to offset the impact of lost production during EMR conversions, installations and training.

Conducted staff meetings to motivate team to increase performance. Developed a system to reduce outstanding accounts receivable by 75% within 18 months. Maintained the process to keep accounts receivable low. General receptionist duties. Interfaced with third party insurance payors to increase patient understanding of benefits and maximize utilization of benefits to increase access to dental care for patient base. Presented dental treatment cases to patients and used knowledge of adult learning styles to increase understanding of benefits of treatment, ultimately increasing case acceptance.

Medical Billing, Triage patients for head and neck cancer rehabilitation program. Obtained prior authorization from third party payors. Established dental hygiene program for specialized pre and post surgical treatment. Coordinated treatment phases between rehab and oncology departments. Implemented process to minimize distress to patient and increase efficiency of patient care in maxillofacial department.

Performed comprehensive oral care and patient education on oral cancer patients during all phases of treatment - especially post maxillectomy and mandibulectomy. Provided supportive care during radiation treatment. Assisted Oral Maxillofacial Prosthodontist in fabricating obturators post maxillectomy. Established preventive recare program for post op oral cancer patients.

Worked with OSHA Compliance Officers in medical/dental offices. On site trainer, workshop presenter, OSHA compliance co-ordinator. Yearly training of staff on: Blood Borne Pathogen Standard, Hazardous Medical Waste Disposal, Personal Protective Equipment, Universal Precautions. Developed and implemented customized record keeping of Material Safety Data Sheets (MSDS), and labeling of Hazardous Chemicals. Compiled appropriate OSHA forms for logging employee exposure incidents and developed action plan for the management of employee exposure incident. Made recommendations to management for updated office Hazard Communications Plan.

• Supervised 13 sales reps in nation’s top-performing region 3 years running selling Gel-Kam stannous fluoride.• Developed and facilitated sales training to new hires at home office on quarterly basis resulting in increased employee retention.• Developed lunch and learn programs to influence the buying decision using adult learning principles.• Devised an efficient and effective way to manage over 1000 accounts in greater Detroit area. Consistently one of the top 5 reps in country in both new accounts and total sales dollars. Commission only position.

Patient education using principles of adult learning theory and motivational theory in order to effect behavior change in patients with respect to their oral health. Traditional dental hygiene duties in general and periodontal practices; including sterilization, supply ordering and managing recare program.

RDA - Impressions, radiographs, 4-handed dentistry, sterilization, scheduling

4 handed dentistry, take and pour impressions, trim models, filing, great and seat patients, sterilization, room set up and break down, answer phones, schedule appointments.