Alita Bluford M.S. Email & Phone Number

Durham, NC, US

Newsletter writer and editor for various entities. Health care advisor to community. Proficient in technical medical and dental editing. Experience as clinical dental hygienist, dental pharmaceutical sales rep and manager, dental practice manager and business development. Utilize adult learning principles in writing training programs for Scherer.

North Carolina, United States

Employee/Employer coaching, communication skills training, emotional intelligence application at work, conflict resolution. Develop content and facilitation of zoom and in-person training.

Raleigh NC

In person workshop facilitator and HR trainer specializing in communication, emotional intelligence, conflict resolution, employee engagement

Ann Arbor

Change management, communications, development, training. Needs analysis, solution development and implementation to increase business effectiveness and efficiency. Coordinating technology with business processes resulting in less redundancy and greater operational efficiency in critical business processes.

Farmington Hills MI

"Every Obstacle is an Opportunity"We help business owners who are frustrated managing employee relations headaches. They are concerned that un-engaged employees are providing poor customer service and worried that their unhappy customers will leave.FACTS: It costs 5 times more to get a new customer than to keep one and 3 times the annual salary of an.

Raleigh-Durham, North Carolina Area

Facilitator of professional development courses; in house and at client site. -Time Management-Effective Communication-Conflict Resolution-Change Management-Interviewing Techniques

Ypsilanti, Michigan

Adult learning theory specialist. Partner with HR Department to teach leadership development to Faculty and Staff. Other Courses: Communications. Working Together Across Generations. Embracing Emotional Intelligence. Improving Personal Productivity. Time Management

Howell, Michigan

Provided strategic guidance and staff development to further the mission of Howell Nature Center. Created strategic processes and procedures for human relations operations and organizational development. Assisted new CEO in refining business operations and employment practices during transition. Provided structure and compliance guidelines for hiring, on.

Farmington Hills MI

Developed and implemented initiatives to increase sales, customer retention and business profits.Improved inventory management, merchandising and increased effectiveness of merchandise displays.Coordinated business initiatives with downtown merchant promotions to increase foot traffic and drive sales.

Troy MI

Support learning and organizational development needs of the corporation with focus on changing the culture. Conducted strategic training needs analysis. Designed, developed, facilitated and maintained payment card industry curriculum for new employees. Responsible for new employee on-boarding development and facilitation. Redesigned, developed and.

Northville MI

Strategic consultant to Director of Small Groups and Guest Services Team. (Volunteer)Conducted comprehensive needs assessment to identify interventions needed to increase engagement in Sunday volunteer teams.Recommended Human Process Interventions.Cross functional training, team building and communications training with a culture change focus and in.

ZF Automotive Supplier; Northville

Diversity Awareness Training project designed for use by Human Resources in a Train the Trainer experience. Project scope to follow the A.D.D.I.E. model and to accomplish the following objectives:1. After completing training, employees will be able to answer questions, which demonstrate overall awareness of how ZF defines diversity, and how diversity.

Livonia MI

-Responsible for creation, development and maintenance of all phases of all departmental training activities; web based and Instructor Led. -Acted as internal consultant to management and employees. Directed development, design and delivery of technical training curriculum resulting in improved operational effectiveness and efficiency.-Developed.

Oakland County Michigan

-Performance improvement, motivational and leadership training to supervisors in county government positions.-Communications training, conflict resolution training and other soft skills and performance improvement training.-Linked training solutions to strategic business goals to increase employee engagement and participation at all levels.

Greater Detroit Area

-Conducted client training needs assessments. Designed, produced and measured results of training programs and supplemental education material. Obtained consistent results of 50% increase in employee performance and engagement.-Planned and conducted effective client employee staff meetings to insure completion of strategic action items and progress towards.

Greater Detroit

• Standardized and systematized employee recruiting, interviewing, on-boarding process to decrease time spent by 20%.-Managed all aspects of talent acquisition and employee relations. Developed diversity, compensation.
• Developed client policy and procedures manual and employee handbook. Coached managers on implementation of employee relations programs to increase employee engagement, motivation and performance.
• Using assessment tools, conducted analysis of organizational design and recommended improvement to more effectively align strategic business goals with organizational design and training and communication objectives.
• Produced telephone communication training program. Increased conversion of incoming client phone calls to a scheduled clinic appointment by 12%.
• Designed and trained business staff on internal marketing programs to maximize client satisfaction scores and improve new client acquisition by 20%.
• Created and implemented program to increase revenue at point of sale 20% in 6 locations. Indirectly managed 83 employees. Improved human performance through team building exercises and workshops.

Rochester Hills MI

-Managed end to end trade show exhibits and booth management for Dentrix Dental Practice Management Software-Developed and trained employees on use of internal marketing programs (referral based) to maximize client acquisition and retention.-Improved efficiency of EMR and PHI conversion processes and procedures by 20%.-Developed and implemented mitigation.

Southfield Michigan

Conducted staff meetings to motivate team to increase performance. Developed a system to reduce outstanding accounts receivable by 75% within 18 months. Maintained the process to keep accounts receivable low. General receptionist duties. Interfaced with third party insurance payors to increase patient understanding of benefits and maximize utilization of.

Greater Detroit Area

Medical Billing, Triage patients for head and neck cancer rehabilitation program. Obtained prior authorization from third party payors. Established dental hygiene program for specialized pre and post surgical treatment. Coordinated treatment phases between rehab and oncology departments. Implemented process to minimize distress to patient and increase.

Detroit, Michigan, United States

Performed comprehensive oral care and patient education on oral cancer patients during all phases of treatment - especially post maxillectomy and mandibulectomy. Provided supportive care during radiation treatment. Assisted Oral Maxillofacial Prosthodontist in fabricating obturators post maxillectomy. Established preventive recare program for post op oral.

Livonia MI

Worked with OSHA Compliance Officers in medical/dental offices. On site trainer, workshop presenter, OSHA compliance co-ordinator. Yearly training of staff on: Blood Borne Pathogen Standard, Hazardous Medical Waste Disposal, Personal Protective Equipment, Universal Precautions. Developed and implemented customized record keeping of Material Safety Data.

Dallas Texas

• Supervised 13 sales reps in nation’s top-performing region 3 years running selling Gel-Kam stannous fluoride.
• Developed and facilitated sales training to new hires at home office on quarterly basis resulting in increased employee retention.
• Developed lunch and learn programs to influence the buying decision using adult learning principles.
• Devised an efficient and effective way to manage over 1000 accounts in greater Detroit area. Consistently one of the top 5 reps in country in both new accounts and total sales dollars. Commission only position.

Metro Detroit Area

Patient education using principles of adult learning theory and motivational theory in order to effect behavior change in patients with respect to their oral health. Traditional dental hygiene duties in general and periodontal practices; including sterilization, supply ordering and managing recare program.

Canton, Michigan

RDA - Impressions, radiographs, 4-handed dentistry, sterilization, scheduling

Westland, Michigan

4 handed dentistry, take and pour impressions, trim models, filing, great and seat patients, sterilization, room set up and break down, answer phones, schedule appointments.

Bachelor Of Science (B.S.), Dental Hygiene/Hygienist

Activities and Societies: Sigma Phi Alpha Honors Society, Martha Cook Alumnae, Anne Shipman Stevens Scholarship Winner

Master Of Science (M.S.), Human Resources-Organizational Development, 3.91

Activities and Societies: Student Chapter-EMU SHRM

Diploma, College Prep

Activities and Societies: National Honor Society, Girls Athletic Association (GAA) Student Council, Junior Class Secretary, Senior Class.