Information Technology professional and certified Document Controller with diverse experience in customer service and technical support. Bachelor's degree in Information Technology combined with hands-on experience in document management and IT systems.Key Expertise:• Professional document management and control• Technical problem-solving and CRM systems management• Customer support and effective solution delivery• Database management and report generation• Cross-functional team collaborationTechnical Skills:• Document Management Systems• Microsoft Office Suite• CRM Systems and Databases• Technical Troubleshooting• IT Support and System AdministrationCore Competencies:• Bilingual Communication (Arabic & English)• Time and Task Management• Critical Thinking and Problem Solving• Team Collaboration• Continuous Self-DevelopmentProfessional Focus:Specialized in delivering effective technical solutions and efficient document management, with a strong emphasis on enhancing customer experience and process improvement. Proven track record in telecommunications and retail sectors, combining technical expertise with strong documentation skills.HSE certified professional committed to maintaining high standards of documentation and system management while ensuring optimal service delivery and technical support.
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Direct Sales Customer Service RepresentativeZain Iraq Apr 2023 - Oct 2024محافظة البصرة بصرة العراق• Promoted and sold Zain Iraq's services, achieving top monthly rankings across Iraq.• Assisted in providing customer support and solutions for technical issues related to applications.• Achieved 1st place in July and June, 2nd place in April and May, and 3rd place in March and February.• Awarded 2nd place nationwide in 2024 for outstanding customer service performance. -
Direct Sales SupportZain Iraq Jan 2023 - Apr 2023Basra, Al-Basra Governorate, Iraq• Supported direct sales team with information and assistance to boost sales performance.• Communicated with customers to introduce new services and offers, enhancing satisfaction.• Coordinated with departments for smooth sales operations execution and prepared reports for performance improvement.
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Call Center Inbound AgentZain Iraq Jul 2022 - Apr 2023Basra, Al Başrah, Iraq• Handled inbound customer calls and resolved issues related to the company’s services and systems. • Provided technical support to address customer issues efficiently. • Promoted company services and offers, increasing customer awareness and engagement. • Assisted customers with inquiries and ensured a high level of customer satisfaction. • Achieved outstanding performance ratings: • August: 88.75 • September: 84.75 • October: 95 • November: 94.50 • December: 91.75
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SupervisorLufian Apr 2022 - Jul 2022محافظة البصرة بصرة العراق• Led the sales team and motivated them to achieve set sales targets. • Developed sales strategies and promoted products within the store. • Provided ongoing training to team members on sales techniques and customer service. • Managed inventory and ensured that products were available for customers. • Analyzed sales data and prepared reports for management to improve overall performance. -
StudentUniversity Of Wasit Oct 2018 - Jun 2022واسط الكوت العراق• Studied for four years in the Computer Science Department. • Gained extensive knowledge in programming, software development, and computer engineering. • Participated in various academic projects, enhancing problem-solving skills and critical thinking. -
It Help DeskShopini Oct 2021 - May 2022محافظة البصرة بصرة العراق• Promoted and sold the company’s services by facilitating order placements through the company’s website and app. • Responded to customer inquiries via the company’s social media pages. • Provided technical support and assistance in resolving issues related to services and orders. • Worked briefly in the call center to offer customer support over the phone.
Ali Taha Education Details
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University Of WasitInformation Technology
Frequently Asked Questions about Ali Taha
What is Ali Taha's role at the current company?
Ali Taha's current role is IT Specialist | Sales Specialist | Customer Care | Document Controller | HSE Supervisor | OSHA | IOSH.
What schools did Ali Taha attend?
Ali Taha attended University Of Wasit.
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Ali Taha
Director Of Information Technology Department -Dijlah University CollegeBaghdad Governorate, Iraq1duc.edu.iq
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