Alithea Creado Email & Phone Number

Ontario, Canada

Oakville, Ontario, Canada

Analyzing and creating credit applications received from brokers for existing and new clients. Make sure all required documents are on file for credit review including requesting information from land and corporate registries. Communicate and follow up with brokers with regards to missing information. Pulling commercial and personal credit bureau reports. Conducting a preliminary evaluation of the overall credit profile risk and credit financing scenarios, and bringing anything out of the… Show more Analyzing and creating credit applications received from brokers for existing and new clients. Make sure all required documents are on file for credit review including requesting information from land and corporate registries. Communicate and follow up with brokers with regards to missing information. Pulling commercial and personal credit bureau reports. Conducting a preliminary evaluation of the overall credit profile risk and credit financing scenarios, and bringing anything out of the ordinary to the Credit Analyst's attention for further review and decision making. Monitor emails in the group mailbox and distribute them accordingly. Show less

Mumbai Area, India

Successfully handled over 150 client relationships in the Global tax operation spectrum, within the Commercial and Investment banking business, ensured pristine delivery of service. Trained and evaluated new team members on the process. Conducted routine inspections to check mandatory training is completed by all team members. Recognized for providing exceptional support to one of the important clients. Achieved recognition for completing 3 years with the firm. Awarded for playing a key role in… Show more Successfully handled over 150 client relationships in the Global tax operation spectrum, within the Commercial and Investment banking business, ensured pristine delivery of service. Trained and evaluated new team members on the process. Conducted routine inspections to check mandatory training is completed by all team members. Recognized for providing exceptional support to one of the important clients. Achieved recognition for completing 3 years with the firm. Awarded for playing a key role in filing 288 tax reclaims worth $8.82 million in 2017. Show less

Mumbai Area, India

Designated Depository Participant (DDP) – Granted FPI (Foreign Portfolio Investor) registration on behalf of Indian regulator under FPI regulation of 2014 to eligible investors who wish to trade in the Indian Market. Ensured standard procedures were followed and tight deadlines were met. Performed crime checks on authorized signatories and ultimate beneficial owners before granting registrations. Transitioned In (opened) and Out (closed) clients accounts. Routine communication with regulators… Show more Designated Depository Participant (DDP) – Granted FPI (Foreign Portfolio Investor) registration on behalf of Indian regulator under FPI regulation of 2014 to eligible investors who wish to trade in the Indian Market. Ensured standard procedures were followed and tight deadlines were met. Performed crime checks on authorized signatories and ultimate beneficial owners before granting registrations. Transitioned In (opened) and Out (closed) clients accounts. Routine communication with regulators and/or compliance offers on subject matters. Accurately managed regulatory monthly fee reporting. Handled flawlessly queries from client’s compliance officers and Global Custodians. Kept abreast with changing regulations. Part of the testing phase for a new application for the process. FPI relationship manager:- Built professional and business relationships with global custodians and their clients. Guided and procured FPI registration and KYC documents from the clients. Collaborated with designated depository participant team and other internal stakeholders to grant FPI registration approval/certificate to clients. Show less

Mumbai Area, India

Joined Asset Serving Team for Fixed Income as an Analyst in 2011 and was promoted as Process Supervisor in July 2013. Reconciled meticulously front office and back-office systems. Processed nearly 80% of high-risk coupons and/or redemption payments to the client's account on the pay date. Processed payments such as MT103, MT202. Initiated call back and liaised with the reference data team to have new payment instructions set up at the earliest. Owned, managed resolved client's queries… Show more Joined Asset Serving Team for Fixed Income as an Analyst in 2011 and was promoted as Process Supervisor in July 2013. Reconciled meticulously front office and back-office systems. Processed nearly 80% of high-risk coupons and/or redemption payments to the client's account on the pay date. Processed payments such as MT103, MT202. Initiated call back and liaised with the reference data team to have new payment instructions set up at the earliest. Owned, managed resolved client's queries. Attended management risk calls and followed a proper escalation matrix. October 2012 transitioned the process from Mumbai to Bangalore seamlessly. Show less

Mumbai Area, India

Directed customer questions on savings, current, fixed deposits, loans, account balances, etc., or escalated to supervisor for resolution.Promoted home loans, car loans, and personal loans to customers over calls. Documented complaints from the clients and raised them to the management. Maintained 80% and above quality scores by adhering to quality standards set by the management. Received certificate of appreciation for being vigilant and self-driven. Mentored and trained new hires during… Show more Directed customer questions on savings, current, fixed deposits, loans, account balances, etc., or escalated to supervisor for resolution.Promoted home loans, car loans, and personal loans to customers over calls. Documented complaints from the clients and raised them to the management. Maintained 80% and above quality scores by adhering to quality standards set by the management. Received certificate of appreciation for being vigilant and self-driven. Mentored and trained new hires during process migration to a third-party vendor. Show less

Mumbai, Maharashtra, India

Worked for a US retirement process - 401k Retirement plan. Delivered excellent customer service by leveraging the knowledge of the product. Processed clients and their Investment advisor's instructions to Invest money in the selected funds in the 401K plan before the market cut off. Educated the clients on the documents and the taxation implications for hardship withdrawals. Processed loans. Investigated and resolved clients' queries and coordinated with managers to resolve escalated issues.

Bachelor Of Arts - Ba, Sociology

Hotel Administration And Food Technology

Higher Secondary School Certificate (Intermediate), Science

Secondary School Certificate (Matriculation Examination)