Ali Usman Email & Phone Number

Darwin, Nt, Au

Darwin, Northern Territory, Australia

I am working with Across Government Systems (AGS) and Department of Corporate and Digital Development (DCDD) in Northern Territory Government (NTG) with primary focus on the ServiceNow platform, Specializing in ServiceNow implementation and application development, with a particular emphasis on platform integration, custom applications and business process improvements. I have a strong ability to communicate effectively with stakeholders, gather detailed requirements, and deliver high-quality, functional products. Additionally, I excel in providing comprehensive platform support and assisting customers in making strategic business decisions to better serve their clientele.

Darwin, Australia

[Northern Territory Government (NTG)]• Worked independently and on a team to provide custom solutions(applications) to solve problems and fill technology gaps for theNorthern Territory Government (NTG)• Responsible for managing and maintaining NTG SharePointPlatform which includes Reporting (SSRS/SSIS) and Knowledge(KM) for all NTG Agencies (Including DOH - Department of health,DOE - Department of education, NTPFES - NTG Police, Fire andEmergency Services) and all NTG service providers.• Responsible for providing SharePoint support to NTG ICT ServiceCentre• Developing custom applications to meet the complex businessrequirement for NTG with excellent feedback from stakeholders• Working with ICT Reporting to provide data analyses and buildingreports.• Coordinating with other teams to provide training on how touse the newly designed applications, knowledge sharing, anddocumentation.• Providing time quotes to the client and managing the work asindividual projects• Training potential employees to bring them up to speed to be usedas additional resources for the company.• Strong understanding of ITIL methodologies and ITMS (Incident,Problem, Change and Service Request Management), • Strong communication skills with a history of very positiverelationship management with clients at NTG and thestakeholders working closely with ICT Contracts and ServiceDelivery[Western Australia (WA) - Department of Child Protection andFamily Support (CPFS)]• Responsible for maintaining and supporting SharePoint farms(SharePoint 2010).• Responsible for updating and improving custom-builtapplications (SharePoint and ASP.NET Web apps).Direct communication with the client to gather businessrequirements to provide enhancements to CPFS business processand provide robust technical solutions where possible• Fixing C# coding issues in already deployed SharePoint solution inthe SharePoint environment and deploy new Farm solutions.

Darwin Area, Australia

Responsible for building websites for clients using HTML/CSS/JavaScript/JQuery• Responsible for building custom web applications for clients inASP.NET and SQL Server• Managing domains, hosting and emails for websites• Support for SharePoint Online applications for clients• Implementing improvements to enhance the SharePointexperience• Providing documentation and short training for improvementsmade to the system

Darwin, Australia

Developing and maintaining multiple web applications includingcorporate website and internal web apps.• Manage and maintain the company's SharePoint 2007 farm withfull administration support• Building SharePoint custom solutions for different to meetbusiness requirements• Integrate applications with 3rd party apps such as Trainingsoftware, credit card payment systems and enrollment systems toallow clients to schedule, enroll and pay for a course)