Ali Wahid Email & Phone Number

Sydney, Nsw, Au

• Spearheaded the development and configuration of the Health New Zealand National MISP and managed key threat intelligence tools.• Conducted comprehensive cyber threat analyses, including malware, phishing, and vulnerabilities, while keeping abreast of emerging cyber trends.• Escalation point for the National SOC.• Led incident investigations and mentored junior analysts in threat intelligence.• Key member in CSIRT and digital forensic duties.• Developed custom analytic rules in Microsoft Sentinel and continuously updated cybersecurity practices.• Enhanced threat intelligence processes, staying informed about new methodologies and conducting in-depth research on threat actors and their tactics.• Analyzed diverse data sources, including network traffic and open-source intelligence, and monitored the Dark Web using Recorded Future.• Contributed actionable intelligence to bolster organizational security and collaborated with IT teams for vulnerability remediation.• Fostered a security-aware culture, proactively searched for malicious activities, and employed threat hunting to identify and mitigate potential threats.

Auckland, New Zealand

- Operated in a 24x7 Security Operations Center, focusing on continuous threat monitoring using IDS, DDoS monitoring and SIEM tools.- Played a key role in incident management by creating, escalating, and actioning Security Incident tickets for a wide range of government and commercial customers. - Utilized sandbox environments for detailed testing and analysis, and leveraged tools like Arbor, Moloch, and Wireshark for network traffic analysis and threat detection.- Conducted extensive research on new cyber threats and vulnerabilities, applying security knowledge and open-source tools for analysis and mitigation.- Performed in-depth investigations using Splunk and various other tools, and maintained security documentation including pre-plans.- Regularly completed essential daily, weekly, and monthly operational tasks.- Promoted security awareness and best practices among Spark employees and customers.

Auckland, New Zealand

- Diagnose and troubleshoot technical issues- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Trained customers virtually and on-site- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients