Freelance Senior Project Manager/Define Lead. Project management of insurance application through Define and Build. Including planning, estimating, aligning with third parties and stakeholder management.

Following acquisition of Rufus Leonard by frog, my new responsibilities covered all aspects of the business operations from resourcing to commercial reporting alongside leading the CS/DM team and their outputs, ensuring profitability and accurate reporting. My teams consisted of operations managers and the CS/DM team (ex-Rufus + existing frog).• Brought greater visibility to both opportunities, availability of resource and utilisation• Consolidated resourcing processes and profile management• Standardised ways of reporting on new business and sales opportunities• Consolidated commercial reporting to one format from disparate sources• Established a clear view of tooling (cost, management, license control, responsibility, consolidation etc) and contributed to global decisions around tooling and transitions

Ensuring that operations and delivery processes ran as efficiently as possible for maximised profit, people’s well-being and client satisfaction. Delivering seamless orchestration of multiple parts of the business, setting, implementing and monitoring quality standards for project management with a focus on the continuous improvement in the way we manage projects. Oversight and management of Operations Managers responsible for all agency operations including resourcing, IR35, licensing and software management. Ensuring that teams are optimised and resourced efficiently in line with project and team health and aspirations.Continued involvement in significant new business opportunities and client growth alongside previous Head of Delivery responsibilities. Selection and successful roll out of software for resourcing, project management and financial management of all projects and resources within the agency.Preparation for integration following frog acquisition of Rufus Leonard including: financial information, project information, cross agency resourcing, training and collaboration.

Led the Delivery team, setting, implementing and monitoring quality standards for project management at Rufus Leonard, maintaining a focus on continuous improvement in process and output. Ensuring the commercial success of the projects and programmes from defining the optimal approach to monitoring deliverables and incorporating lessons learned.Responsible for the Delivery team of 15 project managers/directors of all levels across three portfolios that spanned the Rufus offer. Ensuring we met realisations and profitability for all projects and programmes.Participation in significant new business opportunities and pitches. Providing a consistent, customisable and up to date set of information to showcase the team, the approach and the business.Programme managing specific clients across the breadth of the brand, experience and digital/technical projects portfolio. For example, The Student Hotel: pitch, planning, set up and oversight on significant programmes as well as input and course correction as required for all projects. Lloyds Banking Group: planning and oversight for new product branding. British Gas: brand toolkit. Arqit: brand, marketing collateral, video production, website

Lead delivery on a portfolio of accounts working to ensure the profitability of the work, effectiveness of delivery and the ongoing pipeline. Example of clients and projects: The Share Centre (share.com): update the marketing site and sign-up process with a new design and functionality. Align account and trading site and introduce responsive behaviours working with a blended client and agency team. Delivered mobile app across Android and iOS working with an offshore team. Stagecoach Group: delivery of UK Bus website on Sitecore CMS including: UX, design, specifications, build, release. Collaborating with client and third parties to deliver real time data, timetable (planning) information and fare purchase. London Business School: Managed the delivery of UX, design, specifications, build for the london.edu website on Sitecore platform. Meeting the needs of the faculty alongside creating an easy-to-use website that facilitated the attraction and application of students. Rio Tinto: programme of work building on the global website on OpenText platform. Introducing responsive behaviours site section by section. Included timely annual and sustainability reporting.British Gas: series of digital transformation projects including creating tools for engineers and sales teams to facilitate their roles e.g. sales app to demo products complemented by payback calculators. Included creation of bags, boxes and accompanying comms for the distribution and training of BG employees along with production of demo videos.

Led a team of 15-20 project and account managers delivering projects from brand and comms to digital delivery. • Responsible for the day to day management of the team, including recruitment, absence, performance reviews, wellbeing and career development.• Overall responsibility for the successful delivery of projects and with the appropriate level of project management. • Monitored use and effectiveness of methodologies on a company and project level working with teams to deliver projects in waterfall, agile or planned iterative. Sample of clients:The Share Centre: UX, design, specifications, build of Share.com marketing site on EPiServer platform, ensuring a seamless integration with trading pages. Design only of trading screens for TSC mobile app.UKHO: website, printed product materials, film, event materials for event in Shanghai including exhibition stand design.Voca: brand and website design for BACs system.

Delivered a diverse range of projects across including brand and comms, digital, transformation, build and across multiple sectors from financial services to public sector and charity. Clients included: Anderson Consulting, Lloyds TSB, AXA, Morgan Stanley Credit Cards, Visa, Shell Chemicals, Shell Renewables, Credit Suisse, Environment Agency, Skandia Life, Debenhams and Yellow Pages.