Alix Chaume Email & Phone Number

London, Gb

London, England, United Kingdom

London, Royaume-Uni

Buying, supplying, monitoring and managing full product supply chain for a portfolio of retail stores navigating changing times, with a hands on approach to increase efficiency of the Agile Retail Stock Project.Improved performance on key KPIs through optimisation of internal and in store processes. Specifically range availability in stores +7%, forecasting accuracy +9%, shrinkage -8%.Brought agency’s fulfilment proposition in house through hands on project management of iD Warehouse launch, from systems to processes, ensuring seamless transition in 24 hours with immediate positive impact on end to end SKU traceability and order visibility.Led the launch of iD presence on online marketplaces eBay and Onbuy, managing full systems integration and product mappings to 100% accuracy leading to immediate order fulfilment from go-live.

Soho, London

Led a new team redesigning the consumer experience in the brand's flagship store, grew to achieve a consistent 93%+ score for CX audits.Trained management teams and staff of 7 new stores opening in a period of 2 months, following up on site in Bristol and Manchester.NPS Stores Champion, led the roll out of NPS systems across the country delivering training and supporting effective implementation.Secondment as Store Manager to launch first store in Wales, working closely with B2B team to ensure smooth introduction to a new market.

Westfield London

Launched first shop-in-shop IQOS store in the UK, in largest shopping centre in Europe, developing all internals and new sets of operations and policies tailored to new format.Developing strategies to successfully increase performance and grow team, achieving and maintaining 80%+ success rate on store audits and 100% report rate on backend systems.Reporting and communications, liaising efficiently between multiple agencies part of the IQOS project and representing IQOS UK to representatives of PMI worldwide and partners.

The Royal Exchange

Successfully running pop-up at The View from the Shard generating 120% extra income per day and first class brand image. Coordinating with other antennae of the company, leading the team through the peak trading of the chocolate season.Taking charge on corporate orders and communicating with clients to provide highest level of service and precision, creating returning corporate customers.Visual merchandising - creating eye catching window displays for three shops, attracting customers into stores and social media attention. Generating content for official pages.

Covent Garden, London

Providing first class bespoke customer service.Key communication and sales roles in corporate events.Team Captain, keeping track of KPIs and supporting team to consistently achieve sales and CRM conversion driven targets

Covent Garden, London

In a fast paced area, worked to increase guest conversion rates and promote Belgian brand in the UK.Key Holder within first fortnight, Luxury sales and customer service, Visual Merchandising.

Kings Cross Station, London

Creating unforgettable experiencesFOH entertainment, Professional photography, Target-driven sales.

Bouc Bel Air, France

- Ensuring physical and mental health safety of groups of 40+ of children, on site and during outings- Organisation of complex all-day activities and week long projects, adapted to age group, and focusing around pre-determined theme with educational threadHighlights: Humans of Bouc Bel Air (photography/community project), The Wizard of Oz Show (musical theatre project), Flashmobs (social exploration/performance project), 1st Youth Centre Quidditch Championships (Sports/Arts&Crafts/Team building project)...- Liaising with families to ensure smooth transition with school/home life and updates on each individual child's day