Alix Gibson Email & Phone Number

Northern Sydney

Penshurst, New South Wales

Therapy Services Manager for Penshurst, South East Sydney and Port Macquarie, Mid North Coast (Secondment) providing a range of Allied Health Services. Community based disability services including Exercise Physiology, Physiotherapy, Speech Pathology and Occupational Therapy.

Alexandria, New South Wales, Australia

State Manager for NSW managing four local sites and two regional managers in aged, nursing and disability services. Key Responsibilities▪ Managed 5 different service and funding streams and a total budget of $28M, Maintaining operational efficiency in line with profitability targets▪ Grant utilisation of block funded programs▪ Business Development and local marketing activity, growth strategy and managing relationships with key funders and referrer’s▪ Provide technical support, leadership, training and development opportunities to divisional teams and field workforce (550 people)Key Achievements ▪ NSW Business Development and growth Strategy ▪ Improvement Implementation– Quality and Risk, Values and Performance, Retention and Person Centric Active Support▪ Commonwealth Home Support Program Grant ‘s Capacity from 46% to 92% in 5 months▪ Field Staff Training Plan and process redevelopment 2020, resulting in the improvement of training attendance▪ Retention Strategy and customer experience tactical 6-month plan

Nsw

Responsible for operational and strategic management of three regional teams based in Chippendale, Baulkham Hills & Newcastle. Managing 6 different service and program streams and three service managers who are responsible for the day to day management of teams and total budget of $14M. Key Responsibilities ▪ Ensuring that the relevant quality standards according to legislation, program guidelines and finding agreement are met and managing accreditation and recertification at local levels. ▪ Network and form collaborative relationships with the purpose of business development referral partnerships being formed▪ The daily operations of the regions through offering leadership, support, supervision and continuous improvement initiatives to managers▪ Leading and driving high performance team culture to exceed budget and growth targets▪ High service quality outcomes and implementation of service delivery measures in relation to incident processes, complaints procedure, restricted practice and reporting to the NDIA commission and office of public guardian. ▪ Managed new opportunities including projects relating to customer retention and new line of business start-ups. Key Achievements▪ QLD 2016/2017 KPI for grant funding underspend and grant utilization to 97%▪ Startup of Sydney Disability Business from startup▪ Sydney Aged Care CHSP 2017/2018 grant utilization to 97% and establish long term business referral partnerships▪ Newcastle Customer Retention Plan, reducing attrition rates to 0.7%▪ NSW NDIA Rejection & Claiming Project and development of Manual▪ Icare Tender and business development, managing launch project and growth of Lifetime Care and Support 1st year services

Sydney, Australia

Brisbane, Australia

Qld And Nsw

South East Qld And Northern Nsw

Held responsibility for the day to day support provision of a team of 16 Senior Coordinators, 26 Team Leader’s/facilitators and oversee the service delivery requirements for a casual pool of 400 disability service employees. Working with the NSW Service Manager and LINC Manager and managing a budget of $36M.▪ Lead, support and guide the daily operations and support technically LINC teams of coordinators and senior coordinators over 35 Supported Accommodation and hub sites. ▪ Follow and embed centralised administration systems ▪ Maintain a safe working environment and ensure WHS and compliance requirements. ▪ Network and collaborative relationships are maintained within local and broader community with an aim of meeting identified needs ▪ Achieve quality standards according to FSGA policy and procedures, relevant legislation, program guidelines and funding agreementsKey Achievements▪ NDIS Preparation– Transport Costing pilot, assistive technology training development for teams, SMART AT collaborative network and NDIS Service Plan. ▪ LINC Team meeting refresher training development. LINC Documentation, Duty of Care/Dignity of Risk, Code of Conduct/Professional Boundaries & Incidents, Person Lead Care & Active Support & NDIS Training for ground level staff. ▪ eLearning development including LINC Induction, Nourishment– Healthy Lifestyles in Supported Living.▪ Fusion Focus Technology partnership– smart house technology▪ Establishing an innovative Hub model of service delivery implementing new workplace procedure and practice.▪ Management of the first Hub Teams integrated supported accommodation and day program model and leading change management strategies▪ Offices in Houses Project including technology upgrade.

Coomera

Brisbane Area, Australia

Working in the RRP Program and HASP program providing professional, inclusive support services that utilise the individual planning and coaching through recovery orientated practice. Community development worker where I supported persons who live in a boarding house, hostel, transitional housing, PAH hospital or forensic environment and are challenged by a mental health diagnosis, addiction or disability. Achievements:-Starting and implementing a individualized and creative person centered planning approach to Individual Recovery Plans that focuses on service suiting individual. -Getting Through Christmas 2013 Self Help Guide and Community Resource-PATH Westminster House Community Development Project. -Creation and implementation of Healthy Mind: A Holistic View on Wellbeing Module in Nextt training.

Palmerston North, Wanganui-Manawatu, New Zealand

Residential Mental Health and Disability Worker at a leading provider of mental health and disability services across the lower North Island of New Zealand.

Master Of Business Administration - Mba, Business Transformation

Business Transformation

Postgraduate, Health Services Management

Bachelor'S Degree, Clinical Psychology

Bachelor Of Arts (B.A.), Psychology And History

Major, Psychology and History. Minor, Sociology