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Alix Porter Email & Phone Number
Advanced Customer Operations and Support Specialist
at
Fieldwire by Hilti
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Advanced Customer Operations and Support Specialist
Location
Narooma, New South Wales, Australia
Company size
Who is Alix Porter? Overview
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Quick answer
Alix Porter is listed as Advanced Customer Operations and Support Specialist at Fieldwire by Hilti, a company with 92 employees, based in Narooma, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Alix Porter.
Alix Porter previously worked as Customer Operations and Support Specialist at Fieldwire By Hilti and Co-Founder / CX and Technical Specialist at Almost Human. Alix Porter holds Javascript Development from General Assembly Sydney.
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Fieldwire by Hilti
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Profile bio
About Alix Porter
Technical Specialist with a background in CX and a keen interest in Software Engineering
Current workplace
Alix Porter's current company
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Fieldwire By Hilti
11 roles
Alix Porter work experience
A career timeline built from the work history available for this profile.
Customer Operations And Support Specialist
Current
Mar 2024 - Present
Co-Founder / Cx And Technical Specialist
Current
May 2023 - Present
Information Technology Service Delivery Manager
- Managed teams, communication and retrospective processes for all incidents during on call periods.- Matured processes to operationalise incident management, including RCA and follow ups.- Assisted with managing and maintaining uptime.- Release management for both monolith releases and hotfixes. - Created incident response training content for engineering.
Dec 2021 - Aug 2023
Technical Support Engineer
- Tier 3 level support.- Utilising deep product knowledge and tools (SQL, Kibana) to analyse database information and logging.- Managing escalations and using JIRA to write up tickets to engineers.- Triaging tickets with engineers and driving defect resolution.- Ongoing education for junior technical team members and the front line Support team..
Aug 2019 - Dec 2021
Product Owner & Cx Specialist
- Tier 3 level support- Product expert across QuickBooks Online Ecosystem- Managing escalations and using JIRA to write up tickets to engineers- Drive improvements to customer experience (product/service)- Triaging tickets with engineers and driving defect resolution- Project Management and E2E feature launch readiness (training, knowledge base, VOC.
Feb 2017 - Aug 2019
Service And Support Representative
- Inbound customer service calls and email support – providing tech support to Accountants and Small Businesses- Case Management- Engagement Council for Care Team- Subject Matter Expert and escalation point for Banking and Billing queries
Mar 2016 - Feb 2017
Marketing Operations Administrator & Cx Specialist
Business Support Responsibilities- Collecting customer insights and reporting on the VoC- Continuous improvement strategies for customer experience- Quality assurance- Learning and development for new hire training- Compliance - including ensuring employees have RSA training- Customer Excellence trainingMarketing Operations Administration- Liaising.
Jun 2015 - Feb 2016
Customer Service And Sales Representative
Front line Customer Support and Inbound Sales for Dan Murphy’s Online.
Nov 2013 - Jun 2015
Teachers Aide
- Working with high school students with learning difficulties- Organising assignments and sporting activities for students
Jan 2009 - Dec 2009
Sales Representative
Nov 2007 - Apr 2009
Team & coworkers
Colleagues at Fieldwire by Hilti
Other employees you can reach at fieldwire.com. View company contacts for 92 employees →
JB
Jamie Benhardus
Colleague at Fieldwire By Hilti
Minneapolis, Minnesota, United States, United States
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JM
Joakim Marcus
Colleague at Fieldwire By Hilti
Stockholm, Stockholm County, Sweden, Sweden
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MP
María Pérez De La Llave
Colleague at Fieldwire By Hilti
San Francisco Bay Area, United States
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JO
Jake Ogden
Colleague at Fieldwire By Hilti
Penyffordd, England, United Kingdom, United Kingdom
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LC
Liam Cleary
Colleague at Fieldwire By Hilti
San Jose, California, United States, United States
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DG
Dominique Galardo
Colleague at Fieldwire By Hilti
Denver, Colorado, United States, United States
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KD
Kevin Driscoll, P.E.
Colleague at Fieldwire By Hilti
Fort Collins, Colorado, United States, United States
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TH
Tyler Harding
Colleague at Fieldwire By Hilti
Houston, Texas, United States, United States
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CF
Christian Foster
Colleague at Fieldwire By Hilti
Fairport, New York, United States, United States
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IR
Imanol Rojas Martínez
Colleague at Fieldwire By Hilti
Greater Nice Metropolitan Area, France
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Jamie Benhardus
Colleague at Fieldwire By Hilti
Minneapolis, Minnesota, United States, United States
View →
JM
Joakim Marcus
Colleague at Fieldwire By Hilti
Stockholm, Stockholm County, Sweden, Sweden
View →
MP
María Pérez De La Llave
Colleague at Fieldwire By Hilti
San Francisco Bay Area, United States
View →
JO
Jake Ogden
Colleague at Fieldwire By Hilti
Penyffordd, England, United Kingdom, United Kingdom
View →
LC
Liam Cleary
Colleague at Fieldwire By Hilti
San Jose, California, United States, United States
View →
DG
Dominique Galardo
Colleague at Fieldwire By Hilti
Denver, Colorado, United States, United States
View →
KD
Kevin Driscoll, P.E.
Colleague at Fieldwire By Hilti
Fort Collins, Colorado, United States, United States
View →
TH
Tyler Harding
Colleague at Fieldwire By Hilti
Houston, Texas, United States, United States
View →
CF
Christian Foster
Colleague at Fieldwire By Hilti
Fairport, New York, United States, United States
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IR
Imanol Rojas Martínez
Colleague at Fieldwire By Hilti
Greater Nice Metropolitan Area, France
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3 education records
Alix Porter education
Javascript Development
Front-End Web Development
Bachelor Of Commerce (Bcom), Professional Accounting
FAQ
Frequently asked questions about Alix Porter
Quick answers generated from the profile data available on this page.
What company does Alix Porter work for?
Alix Porter works for Fieldwire by Hilti.
What is Alix Porter's role at Fieldwire by Hilti?
Alix Porter is listed as Advanced Customer Operations and Support Specialist at Fieldwire by Hilti.
Where is Alix Porter based?
Alix Porter is based in Narooma, New South Wales, Australia while working with Fieldwire by Hilti.
What companies has Alix Porter worked for?
Alix Porter has worked for Fieldwire By Hilti, Almost Human, Activecampaign, Intuit, and Dan Murphy'S.
Who are Alix Porter's colleagues at Fieldwire by Hilti?
Alix Porter's colleagues at Fieldwire by Hilti include Jamie Benhardus, Joakim Marcus, María Pérez De La Llave, Jake Ogden, and Liam Cleary.
How can I contact Alix Porter?
You can use AeroLeads to view verified contact signals for Alix Porter at Fieldwire by Hilti, including work email, phone, and LinkedIn data when available.
What schools did Alix Porter attend?
Alix Porter holds Javascript Development from General Assembly Sydney.
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