At National Flood Experts, we not only uncover innovative solutions to help property owners lower flood insurance costs but also increase the value of their properties. In some cases, removing lender mandates and creating a larger return on investment of their assets. To find out if your property qualifies sign up for a complimentary review at Nationalfloodexperts.com.

Independent Customer Success Consultant - Specializing in SaaS Startups - Software / Businesses focused but not limited to product analytics, Healthcare, Compliance.

Innovation Refunds empowers small and mid-size businesses for growth.The last few years have been incredibly difficult for most small and mid-sized businesses. Our mission is to help as many of these businesses as possible, by helping them successfully claim up to $26,000 per employee they kept on during the pandemic.

Contracts are the foundation of any organizations' revenue. People & Process around them are the lifeblood for your business. At Icertis, I partner with clients in the Pharma/BioTech, Healthcare, Retail, Mfg, Transportation and Logistics & Energy to help optimize their supply chains with #contractintelligence. I am passionate about bringing Digital Transformation to collaborative teams in search of change management to meet their overall business outcomes with world-class technology like ICI.

Check out www.nextglass.co to learn more!https://untappd.com/Quickly share your beer menus with the worldMaximize visibility to drive new customers to your venueKeep your customers up-to-date by publishing to Untappd, Twitter, & Facebook

Empowering Pandas and PandaDoc Users to streamline business operations and do their best work! Under direction of the Revenue Ops organization, consulted with Customer Success, Onboarding, Sales, and AM teams to drive engagement strategies promoting expansion and risk mitigationImplemented and administered Churnzero for a scaling Global Customer Success Organization under the Revenue TeamDesign and Launch Customer Marketing Campaigns and Plays to exploit whitespace for Customer facing teamsWork Cross Functionally to Build Routines and Cadences for Customer Management best practicesBuild Reporting and Dashboards to provide insights into expansion, churn, health risk, product usage and individual performance against KPIsTrain and enable teams to manage renewal lifecycle as well as define activities across customer journeyWorked to launch High Velocity Success Team overseas to enable tech touch and programmatic account management of low touch accounts to promote growth

SmartLinx Created a New Era in Human Capital ManagementFrom this real world problem, SmartLinx was founded in 2000 and new era in human capital management solutions was created.Head of Customer Success & Retention.Define Operating plan, maintain budgets, and pipeline / forecast management.Responsible for the growth and development of our World Class Customer Success Management Team.Deliver on our mission to provide ongoing value to Smartlinx users, enabling long term healthcare with modern workforce technology. Driving Adoption, Building Advocacy and Renewal management.

Acquired by Vista

Customer Success Lead for two-year new Start-Up located in Raleigh, NC. Founded by Product Managers and Engineers from the likes of RedHat, Cisco, and Rally. Pendo understands that although time is of the essence when releasing new, impactful and reliable features that customers ultimately drive product roadmap. Working closely with Founder/VP Success, strategize to develop scalable Success Operations, Organize and Allocate Team Resources and Manage a portfolio of Strategic Accounts across verticals throughout the Customer Journey. This includes working cross-functionally and with external vendors to develop and automate revenue operations processes/workflows as well as define engagement procedures. From deploying Hand-off, Onboarding and Enablement activities as well as streamlining in order to adapt to scale. At the same time our efforts drive churn prevention and expansion efforts within our current install base.We are a dedicated Customer Success Organization of Subject Matter Experts possessing varied technical, business, and creative experience that provides our clients with world class Consulting, Managed Service Projects, and outcomes that impact day to day and long term business goals. As a result of our mission to continually optimize and drive efficiencies with Sales, Marketing, Product, Engineering, Tech Support, Executives, Finance our Customers benefit from an outstanding 360 Customer Experience.More about Pendo:Pendo creates more engaging products with absolutely no coding, allows your Product to become successful by Understanding customer activity, behavior, personas and ultimately provides ROI by increasing customer engagement and driving value to customers throughout the entire lifecycle of their product engagement.What does this mean? If youre part of making a product experience better for your end user, youre only getting half the customer story without Pendo.

Dynamic Yield is a leading provider of website personalization and automated conversion optimization tools for marketers, retailers and publishers. Our proprietary SaaS platform was designed to deliver a fully personalized website experience automatically. Every visitor to your website will automatically see the right content, promotions and layout for him or her. We pride ourselves on offering a powerful optimization solution that is also practical and easy to use; that anyone can use easily and independently without the help of IT.

• Manage a portfolio of media accounts by building long-term, consultative client relationships• Subject Matter Expert on AdServing Platforms, Advertising Ops Workflow Management and how to solve unique business challenges for publishing clients• Identify and drive feature requests and enhancements related to services and platforms• Share relevant information with clients about Operative’s product updates and new releases• Conduct regular meetings with customers to ensure satisfaction, adoption, and success with Operative• Manage strategic account plans and sales activity tracking in salesforce.com

North America Sales - Media Management ServicesLead and manage client implementation projects of online digital asset management systems.Support pre-sales and post-sales activity, track system issues and feature requestsManage accounts and liaise with dev teams and product managers to achieve revenue goalsPrepare and publish press releases and related content out to media outletsWork with photographers and editors to ensure that content is delivered successfullyManage projects to enhance user experience on managed platformsExperience asset/ photo captioning, etc...

Client Content Services. APT, Monitored RSS feeds/mobile feeds for newspapers and other digital clientsEscalate issues with feeds to appropriate technology contactsManage contracts for the Digital Strategy DivisionWork to reconcile any issues with third party content delivery and invoicing(Content Enrichment, Marketplace, News Registry, Digital Cooperative, AP Mobile)

Reporting to the Deputy Director of Sales Operations, continued function as Order Specialist fulfilling orders and providing support and training to sales staff.Primarily tasked to fulfill orders for the United States Newspaper Markets and International Markets w/in SLAs (LATAM, APAC, EMEA)Enabled services/ entitlements over satellite and FTP for members and customers.Prepare regular US Newspaper Markets order status reports.Participated in 2010 MC rollout steering committee in conjunction with other departments.Contracts management, customer-facing, Special projectsParticipated in audits, roll out of MDM and other escalation processes

Customer Support Division's Order Specialist Team within AP's Technology Department. Responsible for entitling products/services for the various business units within the Associated Press. Knowledge of SAP and other CRMs and database systems required for enabling services through various entitlement delivery methods.Work with sales divisions to reconcile any discrepancies in orders/content delivery

Responsible for maintaining information for the digital printing division of Baker and Taylor, Inc. Maintain current publisher contracts as well as attracting new clients. Provided invoicing and data cleanupArchive and maintain graphics for publishing materialsConduct QA for new printing vendors (examining quality of samples, etc)Placed bids and worked on collection projects with the American Library AssociationAttended conventions to represent the Print on Demand and Spanish book divisionManaged project for implementing EDT with outside vendor to enable more efficient transactions with external vendorsWorked with technology teams to improve processesOther duties include, sales, shipping, sales reporting, stock, customer service and product knowledge.

Assistant to Rabbi Shmuley, noted author and radio and TV personality. Responsible for maintaining calendar, correspondence, personal and business finances.

Assigned to the Child Support Enforcement Unit for over a year. Prepared Bench warrantsArranged payment plansInvestigated absent parents' locations and income sources using various sources both manual and electronicExecuted wage garnishmentsAppeared in court on behalf of litigants' rights. Assigned to Greater Newark Cities InitiativeManaged a specialized caseload of violent offenders for over three years. Prepared Violation reports, progress reports, new arrest reports and other supplemental reports for the courts' review. Conducted search and seizure, conducted home and field visits, as well as urinalysis. Appeared in court on behalf of the State for case reviews and violations.Made sentence recommendations to the assignment judge