- Welcome each guest in a warm and friendly manner, and deliver exceptional customer service. First face seen is the receptionist.- Maintaining organized files and records of clients through Microsoft Excel and online booking system, Vagaro, to assure a consistent experience each time client returns.- Diffuse issues without presence of a manager to ensure no negative attention is being brought to the salon. Present money taken off of services, a free hair cut, etc.. Reviews lower than 4/5 stars should not exceed 10% of total reviews.- Remain calm in a fast paced environment as salon functionality is implemented by receptionists. 80% of the day is filled with non-stop moving, uneasy clients, and busy atmosphere.

- Promote the benefits of committing to a gym, while not overwhelming members. A gym is supposed to be a safe space and priority is to assure return and be consistent with 80% booking rates.- Offer sessions with personal trainers to discuss goals, called CrunchOne Kickoff. Kickoff rate should be higher than 80% no less than 30%.- Remain familiar with pricing and classes offered. Practice procedures to keep gym tidy as when surveyed, 56% of members look for a clean gym when entering establishment.