Aliya K. Email & Phone Number

Prague, Czechia

Prague, Czechia

Škoda Auto a.s. is a Czech automobile manufacturer founded in 1895 as Laurin & Klement and headquartered in Mladá Boleslav, Czech Republic. In 1925, Laurin & Klement was acquired by the industrial conglomerate Škoda Works, which itself became state owned in 1948. After 1991, it was gradually privatised to the German Volkswagen Group, becoming a subsidiary in 1994 and a wholly owned subsidiary in 2000. Škoda automobiles are sold in over 100 countries and in 2018, total global sales reached 1.25 million units, an increase of 4.4% from the previous year. The operating profit was €1.6 billion in 2017, an increase of 34.6% over the previous year. As of 2017, Škoda's profit margin was the second highest of all Volkswagen AG brands after Porsche.

Prague, Czechia

Trask is a technology and consulting company. Which provides enterprise digital solutions to the biggest companies on the Czech and international markets, with the believe that technologies can add real business value. Is a place where people love to innovate and combine technological expertise with profound knowledge to businesses. • Management and development of cloud infrastructure, including ensuring security for customers from the financial sector• Monitored and optimized the operation of applications in Azure environment• Optimized the operation of applications in the Azure environment• Participated in the migration of deploying new applications• Ensured customer technical support, including resolution of potential incidents/tickets

Prague, Czech Republic

Starting from February, I took advantage of the current situation re-inventing my self, understanding the importance of technology in our current time. I broke the ice with general TCP/IP knowledge, reading books like Computer Networks from professor Tanenbaum, building my way up with basic networking and security, concluding with Cloud Technologies, which I found out to be particularly passionate about.

After Bachelor Degree, where I was working and studying in parallel, I decided to take some time to reflect visiting European Cities like Amsterdam, Rome, Berlin, Lisbon, Munich, Frankfurt, Malaga, Venice and Milan.

Prague, The Capital, Czech Republic

▪ Experience troubleshooting customer inquiries via phone related to software, billing, account access, and other customer support needs that may arise.▪ Experience supporting customers via phone, e-mail, chat, and/or in person.▪ Passion for customer service and ownership of the customer experience including comprehensive issue resolution.▪ Able to effectively tailor communication and style to differing audiences.▪ Able to self-manage and work independently in a fast-paced, constantly changing environment.▪ Preparation of reports by collecting information.▪ Thrives on a team where expertise is shared and feedback is welcomed.▪ Effective time management including ability to multi-task, organize and prioritize.▪ Reporting historical reference by utilizing filing and retrieval systems.▪ Maintenance of knowledge by attending educational workshops; reading secretarial publications.▪ Contribution to team effort by accomplishing related results as needed.▪ Able to research and grasp information across multiple tools while talking with customers