Aliya S. Email and Phone Number

Experienced professional in customer success, proficient in root cause analysis of the problems that any customer and instructor face or may potentially face in the future. Highly skilled in customer life cycle management, MS-Office and Zoho CRM.

Part of compliance team of Amazon which deals with screening of individuals and entities using Amazon's platform for commercial purposes to ensure Amazon is compliant with the regulations and policies laid down by the Office of Foreign Assets Control (OFAC) and US Department of State.1. Resolved queued investigations within Service Level Agreement to ensure no breach of compliance and negative experience.2. Resolved customer issues and escalations within the scope of permissible compliance guidelines.3. Worked on getting additional information using external sources to bridge the gap of missing information required for investigations.4. Recommended process changes basis current trends and patterns.