Aliya Z. K.

Aliya Z. K. Email and Phone Number

Head of Customer Success at Off2Class | Empowering teams to achieve student success in English Language Learning. EdTech | SaaS| Customer Success @ Off2Class
toronto, ontario, canada
Aliya Z. K.'s Location
Toronto, Ontario, Canada, Canada
Aliya Z. K.'s Contact Details

Aliya Z. K. work email

Aliya Z. K. personal email

About Aliya Z. K.

Aliya Z. K. is a Head of Customer Success at Off2Class | Empowering teams to achieve student success in English Language Learning. EdTech | SaaS| Customer Success at Off2Class.

Aliya Z. K.'s Current Company Details
Off2Class

Off2Class

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Head of Customer Success at Off2Class | Empowering teams to achieve student success in English Language Learning. EdTech | SaaS| Customer Success
toronto, ontario, canada
Website:
off2class.com
Employees:
17
Aliya Z. K. Work Experience Details
  • Off2Class
    Head Of Customer Success
    Off2Class Jul 2022 - Present
    Toronto, Ontario, Canada
  • Off2Class
    Senior Customer Success Manager
    Off2Class Nov 2021 - Aug 2022
    Toronto, Ontario, Canada
    I love working with administrators and educators to support the delivery of high quality teaching and learning. This involves building and implementing roll out plans, training, data analysis and review to ensure the highest levels of customer outcomes and experiences. Identifying key areas of challenges in line with best practice are critical to drive improvement and celebrate success. Sharing progress with Marketing Teams and Product Development enables the celebration of that success more… Show more I love working with administrators and educators to support the delivery of high quality teaching and learning. This involves building and implementing roll out plans, training, data analysis and review to ensure the highest levels of customer outcomes and experiences. Identifying key areas of challenges in line with best practice are critical to drive improvement and celebrate success. Sharing progress with Marketing Teams and Product Development enables the celebration of that success more widely and fuels the continuous improvement ethos I have in making the product, teaching and learning experience even better. Show less
  • Off2Class
    Teacher Success Manager
    Off2Class Oct 2020 - Aug 2022
    Toronto, Ontario, Canada
    I work with ESL teachers and institutions, empowering them in the world of language learning. Responsibilities include:- onboarding new clients- teacher training- advising new and existing clients about Off2Class features, ensuring they maximise use of the platform to support, engage and help their students succeed.Want to know more? Please reach out at www.off2class.com
  • Oneclass
    Remote Tutor
    Oneclass Apr 2019 - Aug 2022
    Remote
    Provide tutoring and essay writing support to international students at Universities in North America, Australia and the UK.
  • Itutorgroup
    Consultant
    Itutorgroup Mar 2020 - Oct 2020
    Remote
    Taught English as a Second Language to adults and young learners in one-on-one sessions and group classes.
  • Trios College Business Technology Healthcare
    Curriculum Specialist
    Trios College Business Technology Healthcare Sep 2018 - Nov 2018
    Mississauga, Ontario, Canada
  • Bridgwater & Taunton College
    Curriculum Manager For Business And Tourism
    Bridgwater & Taunton College Jan 2017 - Jul 2017
    Bridgwater, Somerset, England; Remote.
    I was responsible for developing and managing a curriculum team that consisted of course leaders and teachers. I worked closely with the Head of Department, Human Resources and Assistant Principal for the area.I joined the department at a difficult period for the team and faced many challenges due to frequent staff changes and instability.Successes included providing consistency in day to day operations and stability in students’ experience, improving the quality of teaching of… Show more I was responsible for developing and managing a curriculum team that consisted of course leaders and teachers. I worked closely with the Head of Department, Human Resources and Assistant Principal for the area.I joined the department at a difficult period for the team and faced many challenges due to frequent staff changes and instability.Successes included providing consistency in day to day operations and stability in students’ experience, improving the quality of teaching of the team and helping course leaders to understand, develop and implement data driven action plans to improve student performance. Show less
  • Dudley College
    Academic Curriculum Director, Student Recruitment Lead, Dean For Marketing And Student Services.
    Dudley College Sep 2014 - Jun 2016
    Dudley, West Midlands, England; Remote.
    I was accountable for managing academic faculty and careers staff and the strategic direction and development of the curriculum. I worked closely with the Assistant Principal and the Management Team. My appointment to this role coincided with a drive to change organizational culture for the department and develop uniformity in the use of student information management systems for course evaluation and improve performance. This included using data-based decision making to raise and… Show more I was accountable for managing academic faculty and careers staff and the strategic direction and development of the curriculum. I worked closely with the Assistant Principal and the Management Team. My appointment to this role coincided with a drive to change organizational culture for the department and develop uniformity in the use of student information management systems for course evaluation and improve performance. This included using data-based decision making to raise and maintain high standards of delivery for all students.Achievements included: training and coaching staff about quantitative measures of performance; introducing and implementing robust data-based strategies to successfully improve results (exact numbers confidential); leading the adoption of new technology for teaching, learning and assessment; enhancing the use of database management systems for academic records; developing business processes for management judgement; representing the area at marketing events and promoting the College; and providing advice and guidance to prospective students about admission requirements. I also represented the College as part of a small capability project in Saudi Arabia.I was also Dean for Student Services and Student Finance. This involved managing a diverse team of careers and guidance staff as well as the student finance team as part of the wider business support team. I worked closely with the Vice Principal to bring greater cohesiveness and regularity to the advice and guidance provided at different campuses. My major success in this role was securing the prestigious Matrix accreditation. Show less
  • Alton College
    Curriculum Manager For Business, Accounting, Economics, & Academic And Student Recruitment Advisor .
    Alton College Sep 2012 - Aug 2014
    Alton, Hampshire, England; Remote.
    I was responsible for managing one of the largest curriculum areas of the college which comprised of academic, vocational and professional courses. I worked closely with the Director of Learning for the area.I brought constancy and a clear, demonstrable record of achievement during a time when the team had faced some staffing changes and inconsistencies in course management. I introduced and developed a regular course performance auditing process to ensure there were regular action… Show more I was responsible for managing one of the largest curriculum areas of the college which comprised of academic, vocational and professional courses. I worked closely with the Director of Learning for the area.I brought constancy and a clear, demonstrable record of achievement during a time when the team had faced some staffing changes and inconsistencies in course management. I introduced and developed a regular course performance auditing process to ensure there were regular action plans rooted in statistics to improve student performance. This was monitored through regular course and department meetings to share progress and best practice.My success in this role was contributing to the College being graded as “Outstanding” and being recognized as one of the best in the country. I also significantly improved the quality of teaching, learning and assessment across the area. I recruited, trained and developed a large proportion of a new team to enhance and revitalize the area. In addition, I mentored and coached newly qualified teachers to successfully achieve their national certification. Show less
  • Alton College
    Assistant Student Services Manager, Enrollment Advisor, Course Coordinator, Economics Teacher.
    Alton College Sep 2009 - Aug 2012
    Alton, Hampshire, England; Remote.
    In my Assistant Student Services Management role, I was in charge of the pastoral support for one third of the College’s students working closely with the Student Services Management team. This involved: meeting with students who required additional help; providing personalized learning and support; disciplinary action for students where needed; liaising with parents; and communicating with external support organizations as appropriate. My duties in this role were alongside my course leadership… Show more In my Assistant Student Services Management role, I was in charge of the pastoral support for one third of the College’s students working closely with the Student Services Management team. This involved: meeting with students who required additional help; providing personalized learning and support; disciplinary action for students where needed; liaising with parents; and communicating with external support organizations as appropriate. My duties in this role were alongside my course leadership and teaching responsibilities for Business and Economics. As part of a small close-knit team comprising of Curriculum Managers, Student Services Managers and Directors of Learning, I was accountable for interviewing forthcoming students, providing advice and guidance to them on suitable courses. Performance appraisals ratings and positive feedback from tutors and parents confirmed my strong performance in this role. Show less
  • Alton College
    Course Coordinator And Business Teacher.
    Alton College Sep 2007 - Aug 2009
    Alton, Hampshire, England; Remote.
    In my first leadership role, I directed the largest vocational course in the area. This involved leading the teaching team and co-ordinating assessment methods and student progress. I worked closely with the Head of Department and Head of Faculty. I was responsible for improving the proportion of high grades achieved, introducing a greater variety of assessment methods and an improved grade tracking process.

Aliya Z. K. Education Details

Frequently Asked Questions about Aliya Z. K.

What company does Aliya Z. K. work for?

Aliya Z. K. works for Off2class

What is Aliya Z. K.'s role at the current company?

Aliya Z. K.'s current role is Head of Customer Success at Off2Class | Empowering teams to achieve student success in English Language Learning. EdTech | SaaS| Customer Success.

What is Aliya Z. K.'s email address?

Aliya Z. K.'s email address is al****@****ail.com

What schools did Aliya Z. K. attend?

Aliya Z. K. attended University Of Exeter, Institute Of Leadership And Management (Ilm), University Of Plymouth, Anglo-Continental School Of English.

Who are Aliya Z. K.'s colleagues?

Aliya Z. K.'s colleagues are David Mosunov, Mike Breau, Daniel W., Juan Jimenez, Samantha Fouche, James Heywood, Sol Solis.

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