Responsible for supervising the paralegal staff in addition to performing difficult and complex paralegal tasks.

Cultivate the firm’s team of paralegals and intake specialist(s) through support, guidance, system & document management; Draft correspondence, medical summaries, and settlement packages; Daily case management for the firm’s catastrophic cases.

Revamped the firm’s hiring and benefits programs; Overhauled the procedures and processes of the firm by enhancing records organization, efficiency, and client experience; Drafted and e-filed pleadings.

Provided administrative support to Partners and other legal staff; Assisted the Attorneys with preparation of court proceedings and hearings as well as trial preparation; Drafted, edited, and e-filed pleadings and court documents.

Conducted new client intake meetings; Requested, reviewed & summarized client medical records & bills; Prepared settlement packages and negotiated settlements; E-filed pleadings for personal injury, family, traffic and criminal cases.

Provided exceptional customer service and collected required information from the customer on every call per established criteria; Actively listened and responded to all customer questions or requests; Offered options/suggestions to meet customer needs; Demonstrated and maintained professional oral and written communication with customers, co-workers and other company staff; Demonstrated sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice.

Successfully organized the firm’s paper filing system. Supported two attorneys and assisted with case management and medical summaries. Basic administrative support including answering phones, opening and closing files, drafted requests and letters, and other general office duties.